INDIA OUTSOURCING COMPANY

DESCRIPTION
1986 Sutherland established in Rochester, NY

1988 Company lands major BPO client relationships with Digital Equipment Corporation and Xerox Corporation

1993 Entered into a co-sourcing arrangement with a Fortune 50 technology client. Sutherland is responsible for customer care, account management and marketing support services from four operations centers across the U.S.

1996 Launches Technical Support/Help Desk practice

1998 Achieved ISO 9000 registration

2000 Offshore operations commence with the opening of first facility in Chennai, India

2003 Nearshore operations commence with the opening of first facility in Sault Ste. Marie, Canada

2004 Sutherland receives first round of COPC certifications

2005 Sutherland expands into the Philippines with the opening of first facility in Manila

2006 Sutherland’s nearshore and offshore operations expand with new facilities in:
Windsor, Canada
Monterrey, Mexico
Angeles City, Philippines
Kochi, India


2007 Company crosses the 17,500 employee mark

SKILLS
Back-Office
Finance & Accounting
Order Management
Supply Chain Management
Research and Analytics
Mortgage
Insurance
Healthcare
E-commerce
› Technical Support
› Customer Care
› Enterprise Help Desk
› Account Management

TERMS
Will be discussed later.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 5000+ YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.