INDIA OUTSOURCING COMPANY

DESCRIPTION
About Company:

TCL is a fast growing business entity providing IT and IT enabled Services, established for its value system and customer satisfaction. Our Vision is to create a BPO Brand that’s Synonymous with the Highest Quality of Services and to deliver comprehensive CRM solutions across multiple customer contact channels.

We offer with complete Contact Management Solution to our clients. Our USP is derived from our strength of being a Full IT Services Company for B2C & B2B Campaigns, specializing in Inbound or Outbound Telemarketing, Project Management and Re-sourcing. We have more then 850 seats in our centre at India, which are fully operational for 24X7 basis. Our off shore facilities add further value to our proposition.

Our service delivery model provides clients with an opportunity to capture the competitive advantage of global labour markets to dramatically improve business processes while delivering them at substantially lower costs.

With over six years of operational experience, we come with a rich heritage of Pre & Post Sale expertise, world-class service delivery, state-of-the-art technology, quality processes and highly skilled manpower.

We follow a tradition of strong Account Management, Client relationship management and world-class Quality. At Triton we don't just deliver, we strive to exceed delivery expectations.

Services:

We offer access to customers through all touch points such as: telephone, e-mail, web and fax. Our employees are constantly trained and monitored to ensure our clients are served in a professional efficient manner.

Triton Inbound, out bound, data entry, telemarketing, Internet searching and IT enabled services offer a wide array of solutions for a range of key verticals and horizontals. Triton will consult you starting from the strategy to right through the implementation of the assignment.

Our Exhaustive Range of High Quality BPO Solutions:

1. Voice and Web Enabled Services
2. Knowledge Management and Customer Relationship Management
3. 24*7 support round the year to suite client’s specific requirements:
4. E mail & Live Chat
5. Back Office processing
6. Transaction Processing & HR Process
7. Pre and Post Sales Services
8. Tele marketing
9. Customer Relation
10. Lead Generation
11. Surveys & Market Research
12. Customer Service & Help Desk

Outbound Services

ü Lead Generation
ü Verification
ü Surveys
ü Market Research
ü Premium & Renewal Collections and Reminders through
ü Tele-calling
ü E-mails
ü Post

Accounting

ü Accounts Payable and receivable
ü Credit and Collection
ü General Accounting
ü Travel and Profit Center Expenses Accounting

Transaction Processing

ü Customer Database Management
ü Defection Analysis
ü Data Warehousing/ Back Office Support
ü Underwriting

HR Process

ü Payrolls
ü Employee Record and Data Management
ü Resume Management

…With the above-mentioned services available with us, it would be worthwhile for any organization to concentrate on their core business and leave back end operations to people specially trained for it. Couple this with the state-of-the-art infrastructure & technology it would only add to the profit margins of your organization.

Benefits:

We have a high quality technically fit personnel to cater to your requirements. We cannot only handle the sales part, we can handle even post sale related issues. Benefits while doing these activities:

(i) Time saving
(ii) Cost effective
(iii) Commitment
(iv) Asset Management
(v) Working as partner
(vi) Found new International buyers
(vii) Increase sales of your products

The sustainable advantage at Triton has been developed not only through its people but also through its state-of-the-art infrastructure with the finest of equipment as well as the latest hardware and software support systems & a dedicated MIS team working towards managing the whole system more efficiently.

SKILLS
In today’s new economy, business and client demands are changing rapidly; Customers/Clients demand quality products as well as exceptional support services. Triton specializes in Customer Interaction Programs. We offer solutions that are creative and customized to meet their specific needs. With our expertise in advanced technology, marketing and recruitment, Triton will achieve your goals for service.

Our expertise stems from our early association with Clients from UK, US and Australia, and has allowed us to provide a full range of services to our clients.

While the outsourcing industry is highly fragmented, we believe that we are recognized within the industry and among prospective clients as being among a number of BPO companies that can offer depth of expertise.

Business benefits delivered to the client by Triton’s operations have more than exceeded the clients’ expectations. E-mail response turn around time was reduced to 50% of the expected levels. Triton built a two-tier quality control system with remote client access to E-mail response.
Subsequent to the excellence by us, the client decided to partner with Triton for their “Customer Services”. We have proved to be “the answer” to all the clients’ requirements.

TERMS
We do everything in our power to help our clients build and maintain measurable, profitable customer relationships.

We provide our clients with nothing short of excellence.

Coming together is beginning, staying together is the progress and working together is the success.

LOCATION India - , EMPLOYEES 500-999 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.