UNITED KINGDOM OUTSOURCING COMPANY

DESCRIPTION
Creator of intelligent customer communication


The solutions we provide integrate the full range of business functions, customer channels and contact media. Above all, we succeed by delivering tangible and measurable results every time.



Our nationwide network of contact centres in Bristol, Birmingham, Bangor (Northern Ireland) and Ashby, along with our offshore locations, means that you can call upon whatever resources you need to meet your business objectives.



Our services cover the entire process of building and maintaining personalised relationships between your brand and your customers:



Customer Service & CRM

Customer Acquisition

Back Office Processing

As well as ISO 9001:2000 and Customer Contact Association (CCA Standard Framework for Best Practice) accreditation, we are authorised and regulated by the Financial Services Authority (FSA). Teleperformance are also members of the Direct Marketing Association (DMA) and National Outsourcing Association (NOA).



Teleperformance is a subsidiary of the Teleperformance Group, the largest network of contact centres in the world. Teleperformance is quoted on the Paris Stock Exchange, code SICOVAM 5180.

Our Mission - Our challenge is to deliver Customer Service and CRM, Customer Acquisition and Back Office solutions that develop long-term relationships with our clients and their customers.



Our Vision - Teleperformance will be UK's No 1 in outsourced Customer Service and CRM, Customer Acquisition and Back Office solutions.



Our Values
Professionalism
- Committed to delivering the highest standards
Integrity
- A principle led business
Reliability
- Working with you everyday
Transparency
- Open and honest business practice
Creativity
- Always thinking of ways to enhance our partnership
Flexibility
-Tailoring services to meet your needs



Our Objectives
Efficiency
- Learning and improving every day
Mutuality of Benefit
- Sustaining partnerships through shared benefit
Quality
- Setting industry standards for best practice
Responsibility
- Delivering results through teamwork
Customer Focus
- Treating each customer like your first

SKILLS
The question we always ask is how to increase the value of your business by increasing the value of your customers.

Teleperformance sees every contact as an opportunity to extend customers' lifecycles and increase the value to your company.

In an era when it is difficult to differentiate your brand based solely on products and price, customer service and the strength of your customer relationships become real competitive advantages.

Teleperformance uses its experience to make customer service what it should be; the cornerstone of the customer retention process, and therefore a source of revenue and profit.

Success depends on:

Guaranteeing access to your brand

Offering truly personalised services

Creating a welcoming atmosphere while communicating effectively

Collecting information about your customers to respond to their demands


Teleperformance Solutions

As a contact centre, CRM and back office processing expert, Teleperformance is able to partner you through the whole process of designing customer service programmes, running them on a day-to-day basis, and optimising their performance through data analysis and customer profiling.

Our range of services includes:

After Sales (Complaint Handling and Queries)

Customer Retention

Technical Support

Debt Collection

Order Taking

Customer Care Lines

Crisis Management

Customer Service Set-up Support

Consultancy

Welcome Calls

Profiling and Segmentation

Because customer satisfaction tells you a lot about the loyalty and potential value of your customers, Teleperformance's services also enable you to measure this key indicator. Opinion-8 is an automated solution that allows customers to respond to a questionnaire over IVR. Callers are selected randomly, and the agent transfers them to the IVR system if they agree. A web-based system works in a similar way for customers making contact by e-mail.

TERMS
Teleperformance welcomes any enquiries and requests for proposals. Our highly experienced Business Development Team will consider the scope of work required and tailor an appropriate and competitive pricing structure based on the individual needs of your business and the complexity and size of your proposal.

LOCATION United Kingdom - Bristol, South WEST EMPLOYEES 1000-5000 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.