INDIA OUTSOURCING COMPANY

DESCRIPTION
Jsoft BPO Services Advantage (Division of JSW)
Driven by Seasoned Expertise:
The Jsoft business and delivery teams comprise of has highly capable people hand picked from leading multi nationals and BPOs. They are experienced in all spheres of the customer service segment, be it General Customer service, Consumer Banking, Insurance, Banking operations, Service Quality, Transitioning, Marketing or Sales. The Jsoft team is fully committed to partnering clients in their quest for excellence.
Supported by Cutting edge technology :
Jsoft delivers effective cost savings and process efficiencies by leveraging State of the Art technology in the customer service domain. Offering a Flexible delivery models Jsoft philosophy is to tailor service offerings to suit the business requirements of individual clients.
In line with its client centric approach Jsoft is open to exploring varied engagement models with customers.
In essence, by working with Jsoft, financial institutions will get themselves a partner who can speak their language and internalizes their business goals. One who not only delivers cost savings, but will also aid business innovation

SKILLS
Jsoft BPO Services


Email Services: Jsoft helps clients leverage this popular means of communication to their benefit. The emails from consumers and prospective customers are automatically directed to our CSR’s, the company's technically savvy, well-trained customer service representatives will respond to customers’ queries in real time. Live e-mail response services are essential components of a comprehensive CRM program. Using the best people, proven processes, and world-class e-mail management infrastructure, Jsoft assists clients in delivering personalized, accurate, and timely responses
Chat services: Allows for online interaction between your customers and Jsoft client service representatives. The addition of this human element to a company’s online presence can significantly improve the quality of support over the web through personalized text chat, web-page collaboration and rich multimedia interaction. When compared to phone support, live chat increases the productivity and reduces service cost incurred while a CSR can handle one call at a time, he or she can manage multiple chats simultaneously this is to cater to customers who insists on getting the feedback on their problems quickly and accurately
Jsoft well-managed Chat Program allows clients to respond to customers in need of immediate support and at the same time, provides an opportunity to learn more about the customer (aids in Up selling /cross selling).
Helpdesk: Has become an integral part of modern age business and service organization, it acts as essentially central point through which problems that in-house staff faces are reported, subsequently managed and coordinated by bringing resources together to address the same.
1) Internal Helpdesk
2) Internal Employee Support
3) Internal action request automation (Ex: Booking tickets, arranging cab facility..)
4) Equipment Repair
5) Support for computer hardware, networking, Internet, wireless, dialup..
6) Consistent (24/7) support ac

TERMS
Pls contact for payement details

LOCATION India - Bangalore, Karnataka EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.