INDIA OUTSOURCING COMPANY

DESCRIPTION
Yantram is a Business process Consulting and Solutions Company with its offices in USA and India.We have built a successful business by working very closely with customers to understand the needs and challenges of the organizations and deliver quality-controlled, cost-effective solutions on time. At Yantram, we believe strongly that business strategy and technology must work together to create value for our customers. We offer a gamut of services ranging from customer care from our state of the art call center to delivering outsourcing solutions for various back office processes. Our competencies are tightly aligned with the market needs. Our rich experience allows us to identify and leverage best practices and communication solutions enabling effortless integration with your team
And environment ensuring quality deliverables with maximum ROI. With the right blend of vital Program management skills and technical architectural expertise, we ensure that your business process Initiatives remain aligned with strategic business goals

SKILLS
Call Center
Our Call Center services include:
Inbound Services

»Teach. Support
» Account status
» Order processing/status
» Product Inquiry
» Registration
» Troubleshooting, error resolution and technical support
» Rate plan description, sales and general product information
» Answering Service Customer Service
» Inquiry Handling
» Technical Support
» Toll Free Services
» Website Response
» Order Processing
» Messaging Service

Outbound Services
» Welcome Calls and Upgrade Programs
» Win back Programs
» Lead Generation Programs
» Cross/Up-Sell
» Customer/Quality Surveys
» Lead Generation
» Appointment Scheduling
» Product/Service Promotion
» Market Research
» Sales & Marketing
» Verification services
» E-mail follow-up
» Data management
» Marketing/Sales - reseller and consumer accounts (reduce customer acquisition costs)

BPO Service

» Welcome Calls and Upgrade Programs
» Sales & Marketing
» Financial & Accounting Services
» Document Management Services
» Multimedia and Design Service
» Software Solution
» Customer Service
» Web Research
» Technical assistance


Emarketing Web Media
» Order Entry
» Replenishment
» Lead Generation
» Market Research
» Product/ Service Sales
» Market Entry Support
» Customer Profile Development
» Satisfaction Tracking
» Post Sales Service
» Data entry work
,

Customer Care
» Mail-email support
» Voice-phone support
» Chat-live on-line support
Technical SupportYANTRAM provides support and sales services for a broad range of end products and services for the technology industry, including:
» Computer Hardware (PC/OEM and Server)
» Software
» Network/Telecommunications Equipment
» Desktop Systems and Applications
» Peripherals/ PDAs
» Consumer Electronics
» Wireless Handsets
» Internet Services

LOCATION India - Ahmedabad, Gujarat EMPLOYEES 50-99 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.