INDIA OUTSOURCING COMPANY

DESCRIPTION
Helpdesk24™ is a Customer Relation Management company providing Online Sales and Support service with the goal of increasing the sales of its clients through its Proactive Chat Technology.

We are fast evolving as the leader in Online Sales, Marketing and Support and services to help online stores to optimize their efforts to convert online visitors to buyers.

Our technology creates new marketing possibilities for up-selling, cross-selling and suggested selling and a complete sales and customer support.

Unlike passive live sales support, Helpdesk24™ Sales and Support is

Proactive
Self-Motivated.
Timely information to customers.
Knows Customer needs and provides additional support.


Ad-hoc
Sales Ready Support Team which can be deployed as-needed in a matter of seconds to keep pace with your rapidly changing business.


Max sales and performance
Improves your sales force’s readiness and their agility to adopt change quickly, resulting in faster speed-to-market, improved sales productivity and improved revenue.

Easy integration
makes it easy to get up and running on any existing Web site in a couple of hours with little to no IT resources.
Your personal Sales and Support team is present around-the-clock, 365 days a year .
To convert visitors to customers you not only need a good product but you need a professional Sales team also .
Creating an effective online sales force requires experience and a thorough knowledge of the online industry -- an expert perspective. That's where Helpdesk24™ comes in.

Sophisticated Traffic Tracking & Real-Time Reporting
Helpdesk24™ is more than a Live-Support service, and, in fact, it is the only Live Support service that offers real-time analytics of your online traffic and monitors your site activity. We tell you what's not working and provide solutions for the same. If your site has a problem with too large a percentage of abandoned shopping carts or too low a site conversion rate we track it and deploy our customized solutions to get you back on track.

We help marketers to structure a solution to their problem by testing a multitude of potential solutions to the problem and then provide the optimal solution. At any point during our campaign, you can review our analysis to see how their products are performing. We work alongside to help you improve your online profits.

Scalability

Helpdesk24™ has cartloads of experience with regard to Sales and Marketing and we have the technical expertise to provide online solutions to existing business. We have worked with some of the biggest retailers in the world. Our hosted service can scale to accommodate whatever your site's traffic volume might be. We have the ability to handle large volumes of traffic without damaging the online consumer's experience.
Security
With Helpdesk24™, only your service gets outsourced. You can be rest assured that all your private data, customer details and other confidential data is secure. We yield robust results with regard to security and our in-house Sales and Production team are scrutinized to the max to provide you with unhindered service and a peace of mind.

About our Sales Force
Our salespeople understand and adapt to an overwhelming volume of information and change. There are many ongoing activities like seminars, workgroups, discussions, in-house training to ready our sales force - with proper reinforcement. Consistent and effective adoption of new information occurs periodically with respect to the services we offer.

Helpdesk24 Features

On-Demand Solution
Real time support through Live Text
Dynamic Website Analytics
Tracking Real time Website Visitors
Full hosted Solution
Multiple Agent Support
Offline Messages and Email
Website Monitoring
Visitor Recorder
Website Traffic Monitor
Chat Transcripts
Detailed Logs
Customization
Proactive Chat Invitation
Proactive Pop-ups

SKILLS
Sales and Marketing Support
Helpdesk24™ provides customized promotional plans for lead generation and executes them uniquely based upon your requirements. Our experience in Sales and Marketing will help you to zero-in on the perfect strategy for your selling needs. We get our basics right after a careful analysis of the product/service that needs promotion. Then a customized strategy is developed which ultimately yields a maximum ROI to you. This includes Cross-Selling, Up-Selling, Pre-Sales Support, Post-Sales Customer Service, Repeat Orders, Technical Support, E-Order Processing and much more. Our Campaigns are designed by top-end Technical Experts and we are backed with a Sales force having a decade of experience in Sales and Marketing.

Up-Sell and Cross-Sell

Cross-selling and up-selling can be valuable assets in your online business, but many live support services are reluctant to add these to their repertoire because of the “stigma” often associated with selling and the lack of formal sales training.

With Helpdesk24™ you are equipped with Sales Agents with the skills and motivation to incorporate selling, be in cross-selling or Up-selling. We deploy trained professionals who impact the revenues of your business directly resulting in an increase in profits.
Customer Satisfaction Comes First

Helpdesk24™ significantly affects the customers with the willingness to consider purchasing additional products or services from you. We target the following aspects in a customer with respect to a sale from our clients:

Satisfaction with current purchase.
How well additional products or services fit the customer’s needs.
Special Offers and Promotions.
Our service representatives have skills needed to increase customer’s satisfaction by addressing their service issues, and most likely open up a sales pitch to discuss how additional products or services might benefit them.

TERMS
We have shared agent and Exclusive agents to work for you . We also have different packages for your needs . Please conatct sales@helpdesk24.biz for your needs .

LOCATION India - Sivakasi, Tamil Nadu EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.