INDIA OUTSOURCING COMPANY

DESCRIPTION
Founded in July 2005, Lakshya India has evolved in providing sophisticated solutions supported with cutting-edge technology and robust infrastructure, our product streams are segmented into four different domains:

• Call Centre [Management, Infrastructure, Technology, Operation and Execution & Delivery]
• Technology Services [Project Management, Business Solution, Facility Management and System Integration]

Lakshya India, our expertise as an outsourced service provider: Extending and redefining the true value proposition: Lakshya’s capabilities in providing services as an outsourced vendor, not only in the areas of ITES, but also in back-office business processes, this extends the value proposition by offering multi channel and multi service solutions.

The Service Driver: Lakshya understands that service levels today have become very important, more so when delivery is from an outsourced vendor? As many corporate companies are moving towards outsourcing on a global scale, providers are increasingly touching the corporate world¹s most valuable asset, human capital and contributing strategically to help corporations efficiently manage critical information and intellectual property.

Outsourcing is extending to more people-centred activities that invade organization at a more intimate level, where cultural match and service delivery become key to delivering on the value proposition. Just as cultural assimilation is the number one reason mergers fail, it¹s also the number one factor influencing the success of outsourcing relationships.

In all sourcing relationships, strategic sourcing can only achieve bottom-line impact if a company chooses a trusted partner that has clear methodologies and processes in place, one that ensure deep and consistent service results throughout the tenure of the business partnership.

Driving value and realizing results: Lakshya constantly keeps track to ensure that it constantly adds value of your outsourcing relationships, by applying stringent performance measures. Lakshya has clearly defined service vision that aligns with the clients priorities and hones in on creating measurable value. The client should feel certain that Lakshya has a service methodology, infrastructure skills and technology, and metrics capabilities in place, both to deliver and measure short and long-term ROI and value-added service.

Service Methodology: Lakshya’s operational excellence, product leadership and highly effective client relationship management are keys to assuring superior service delivery. Service culture needs to be geared to produce high quality, reproducible, scalable and measurable results that align with the client’s objectives. Priorities should be regularly gauged and used to define the service standard. Lakshya has designed enterprise-wide goals that are enforced via internal service level agreements that enable professionals to work together as a team to achieve goals and deliver as per the client’s expectations.

Value Creation: Partnering with Lakshya as an organization can enhance your expertise, streamline processes, expand your knowledge base and improve service delivery. Lakshya continuously invests in technology that supports superior service delivery. We have clearly defined service standards and performance measures that provide baselines from which to measure performance and report service results. Service-level standards should be aligned with these priorities in order to ensure delivery in key areas and set response times and service availability. At Lakshya our staff is well trained and possesses professional qualifications that assure superior service delivery across the organization.

SKILLS
Maximize your company's most important asset – your customers.

Today many businesses find it increasingly difficult to provide high-quality customer service and product support without diverting resources from their core businesses. The expense of owning and operating state-of-the-art contact centres is very high. As a result, many companies today want to benefit from outsourcing their customer care efforts.

Companies rely on dedicated customer care services to retain and grow their customer base, serving as an extension of their own corporate support infrastructure. offering fully-integrated solutions, utilizing live-operator call processing, Interactive Voice Response (IVR) and Internet services to deliver a program customized to meet your needs.

Delivering solution that meet customer needs.

Lakshya India is one of the first outsource service providers to fully automate its customer care operations and develop software systems to service the most diverse, customized needs of its clients. Our operational strength, technology and ability to scale allow us to deliver top-notch integrated solutions.

One of the cornerstones of our service is the selection and management of agents with a higher skill set and proven ability to communicate about complex products in a non-scripted problem-solving environment.

We put these agents through extensive product and systems knowledge training and have established specialized hiring profiles which require additional education. In addition, Lakshya India provides customized training to ensure agents are prepared to address the complex nature of the products or services offered.

The result is a highly skilled, project management-driven workforce, which is accountable for completing tasks to your customers' satisfaction.

TERMS
Payments on per hourly basis, 6.5$ an hour plus incentive on achieving SLA, to be paid on weekly or 15 days basis.

We will be able to commence activity within 30 days, as infrastructure, technology and team in place, specific training for the process and we are ready after the inbound number is mapped to our switch colocated in US.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.