UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Argontech Global is an American/USA owned entity with operations offshore in Asia. Enjoy the best of both worlds with highly professional services, performed at offshore call center prices. In relation to customer relationship management functions, or inbound calls, we can train our agents to indentify themselves as your own employees, or a virtual extension of your staff. This makes the process seamless for your customers. We can customize our services based on your project budget, and a dedicated representative will be assigned to your project to assure that your objectives are met on time, and on budget.

SKILLS
We can serve both inbound and outbound functions, with technology including CATI, ACD, IVR, CTI and more. Solutions implemented are based on client needs.

Customer Care
* 24/7 call center availability
* Improved customer experience on each call
* Consistent service level performance
* Strong customer loyalty and retention
* Core business focus
* Reduced support costs
* Courteous and accurate customer care
* Billing care services
* Sales services (direct or up-selling)
* Assistance for general inquires

Customer Acquisition
* Surveys
* Lead generation
* Event registration
* Subscription renewal
* Welcome calls

Customer Research
* Market research
* Customizable by project
* Fulfilled on time according to your specifications

Help Desk Support
* CRM and ERP applications (Oracle, Siebel, PeopleSoft, SAP and many others)
* Infrastructure management including monitoring, notification and escalation
* Proprietary web based applications and services
* Unique environments
* System administration capabilities
* Advanced data services
* E-mail customer support & SMTP server setup

Outsource IT Professionals
* Application Servers: J2EE: Java WebStart, BEA WebLogic, IBM WebSphere. Microsoft: .Net, COM+, IIS
* Databases: Oracle, Microsoft SQL Server, InterBase, MySQL
* Programming Tools: ERwin, ER/Studio, Rational, RUP, Revision Control Systems (CVS)
* Programming languages: C/C++, Java, VB, Delphi, Pascal, SQL, HTML/DHTML/XML, PHP, PERL
* Protocols: TCP/IP, FTP, HTTP, SNMP, ICMP, ARP, Telnet and SSH
* Technologies: MFC, WinAPI, OLE/COM/COM+/DCOM, ADO/OLEDB/ODBC, DAO, JSP/ASP, Java Beans, Servlets, SSL
* Web Developing: HTML, CSS, Layouts, Templates, Flash, Graphics, Animation, Art, Optimize Images, Logos

TERMS
An hourly billing rate is the most common. The hourly rate is negotiable based on the number of agents that will be employed, the duration of the contract, whether any special licenses or qualifications must be required of agents, the duration of agent training, and the technologies implemented with the service.

Billing is generally done monthly or quarterly, based on the terms set in the contract.

Turnaround time is based on the scope of the projects--small simple projects can be started immediately, or by the next business day after a contract is signed and payment is received. Larger more complex projects may require time based on complexity of the technologies involved, level of customization, the qualifications of the agents, and whether any special agent skills, licenses, certifications, qualifications, and/or training are required. We can set clear expectations when we bid on a project.

LOCATION United States - Menlo Park, CA EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.