EGYPT OUTSOURCING COMPANY

DESCRIPTION
Xceed offers world-class offshore outsourcing and consulting services specializing in IT-enabled services, business process outsourcing solutions and contact center services from The Smart Village, Egypt resulting in a competitive, cost effective alternative guaranteed to cut costs and improve quality. Xceed outsourcing services help mitigate risks and secure benefits through a structured, proven approach with our Customer Relationship Management (CRM) life cycle. Xceed offers the satisfaction that comes from working with a technologically sound business partner who is committed to continually investing in people, processes, infrastructure and facilities, ensuring the highest levels of performance. We are committed to building scalable and repeatable business solutions ensuring customer success.

Xceed currently operates the largest contact center in the Southern Mediterranean region with a capacity of 1600 web-enabled, multi-channel workstations. Xceed manages programs for clients covering four (4) different continents, in 8 different languages.

Xceed is one of Telecom Egypt companies that was established end of 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business July 2003, with state-of-the-art contact center that supports a wide array of inbound and outbound services that are customized to the clients needs. Added to the customized service solutions Xceed provides customer relationship management services as well as Internet based customer care and technical support services. Through global sourcing, Xceed extends an offshore arm to offer its portfolio of services to clients around the globe.

Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt's largest three financial institutions, National Bank of Egypt, Banque Misr, and Banque Du Caire. From end of 2001 until July 2003, Xceed main revenue was derived chiefly from managing Telecom Egypt scattered call centers and from IT consulting to regional clients.

Xceed is proud to be COPC®-2000 Certified, ISO 9001:2000, ISO 14001:2004 and OHSAS 18001:1999 certified.

Xceed is proud to be the first company in Africa, Middle East and South European Continent to be certified by COPC. The achievement endorses our strong belief in being a process-centric organization, which enables us in consistently delivering high quality services to our customers. Xceed will continue to leverage the standard to deliver quantum benefits to our clients and end-users.

In an effort to solidify its commitment to quality, Xceed has sought to apply the ISO 9001:2000 Quality Management System. Xceed utilizes the standard to run different aspects of the business more effectively. Xceed is certified for ISO 9001:2000 by the world's leading registrar – British Standards Institution (BSI).

SKILLS
Xceed is a premier provider of Business Process Outsourcing (BPO) and customer contact solutions to commercial and government clients worldwide. Capitalizing on its core competencies of efficient technologies, redundant infrastructure, and highly skilled agents Xceed optimizes live inbound, outbound contact handling, as well as efficient business process management and support for its clients. Xceed is looking forward to positioning the North African Region as a peer and an alternative to India and the Philippines. Accordingly, Xceed has a leading role to play as the pulling force for the whole contact center/BPO industry in Egypt.

Xceed offers inbound and outbound integrated customer contact solutions that range from customer acquisition, customer services, database management, direct response management, helpdesk / technical support, order handling, research services to telemarketing services. The agents at Xceed are extensively trained in the culture and industry of the clients they serve. Their exceptional multilingual skills, neutral accents and university education, combined with Xceed’s competitive rates, assure clients that their customers will receive the optimum levels of professionalism, reliability and experience. The languages include: English, French, Spanish, Italian, Portuguese, Greek and Arabic.

LOCATION Egypt - Cairo, EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.