CANADA OUTSOURCING COMPANY

DESCRIPTION
In the era of stiff competition, demanding customers and shrinking margins, it is important for brands to acquire the best and retain the best. This applies equally to internal and external customers.

Kankei is a leading relationship marketing services company that helps you with your customer acquisition, customer service and retention. We are a BPO with a focus on customer engagement.

The company has developed a strong niche position in the area of direct marketing, relationship management, and customer retention services.

Our Services

We work with companies to develop and manage comprehensive customer relationship management programs, direct marketing campaigns and customer retention programs. These specifically cover the following:

Database Management Services

We help brands in building new databases and help you manage and use existing customer and prospect databases. This is done using various methods including research, data mining, and list purchase and database partnerships. Our team of database specialists will help you plan and execute a comprehensive database management plan.

Call Centre Services

Our call centre services provide clients with facilities to manage inbound and outbound telemarketing campaigns. In addition, our customer care division can assist in set up and management of customer service call centres for you to better manage your customer service. With our call centers across India and Singapore, you get a one-stop solution coupled with high levels of service and flexibility.

We provide call center services which are monitored manually and solutions which are automated (Interactive Voice Response Service) A combination of both are also offered.

Direct Mail and Database Marketing

From conceptualization to implementation, we provide turnkey support to brands. Our services cover:

• Program conceptualization
• Creative
• Mail handling and postal services
• Customer Response management
• Integration with call center and field force for closure of leads generated

Event Management and Personal Sales

Our ‘Personal Contact’ division provides support in the area of events, field promotions, direct sales and field contact. Brands can use these services to operationalize field or event intensive programs across the country.

Internet Services

Our internet services focus on providing marketers with specialized response management to marketing campaigns on ongoing customer queries relating to the product or service provided by the brand.

Credit Services

Our credit services provide brands with support in getting the right customers on board. The verification and classification of good customers is done on the basis of pre-determined criteria. Subsequently, our collections function supports collection efforts of brands while using this as an opportunity to build levels of customer contact and where applicable to sell more services provided by the same brand or company.

Consumer Relations and Relationship Management Services

Whether it is a Customer Loyalty Program or management of dissatisfied customers we can support your organization on a turnkey basis. Using multiple customer contact tools we can assist you in managing your customer relationships better.

Kankei Call Center Technical Capabilities

1) A total of 1200 seats across 6 cities (Mumbai, Delhi, Hyderabad, Bangalore, Kolkata & Chennai) in India and Singapore.
2) 24/7 operations depending on the process.
3) PC configuration is PIV 2.4 GHZ, 256 MB RAM, 40 GB HDD with headsets and dialing pad or digital phones.
4) 2 MBPS (1:1) leased line connection and VOIP minutes from a tier 1 ISP.
5) 25 KBPS per.

SKILLS
Our services include:

• Call Centre Services
• Database Management
• Direct Marketing and Direct Mail
• Internet Services
• Credit Services
• Consumer Relations and Relationship Management

LOCATION Canada - Toronto, Ontario EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.