PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
With a team of thinkers, i2c sets out to the core of our clients’ challenges to have a full understanding of their outsourcing needs. i2c delivers the solution that best fits your business. We combine our skills, and experience to guarantee seamless execution of cost-effective solutions that will surely bring out significant results.

i2c’s complete outsourced solutions will surely let you discover business in a new light, and let you work smarter.

With professional sales representatives specifically trained to identify opportunities in up-selling and cross-selling of your products and services, we guarantee expert inbound and outbound call handling that will attract your customers to use their purchase power.

We deliver excellent customer care by providing informative responses for your customers’ account billing, services modifications, delivery updates on goods or services, complaint and issue resolution as well as general product or services concerns. And to provide better customer service, we also handle customer profiling, market research, as well as abstracting and indexing.

We handle answering service to deliver quick responses for your customers’ telephone orders or inquiries. This service includes responding to print advertisements, infomercials and other electronic media. This service includes internet order processing, catalog order processing, membership renewals, demographic verification, seminar registration.

Our Email Tracking System (ETS) enables us to make sure all customer queries and concerns are addressed. With the email support you can give your customers prompt, accurate and more informative responses.

Our LiveChat technology lets your customers learn more about your products and services. This real-time delivery of detailed description of your service and product features helps you improve customer satisfaction and reduce customer abandonment.

We convert your email account into a virtual fax and answering machine and make your communication links more mobile. Have full access to your faxes and voicemails anytime, anywhere around the world.

Experience accurate, organized, and cost-efficient transcription services that reflect your credibility. We also have quicker turn-around-time.

Outsource your contact center needs to i2c today, and ensure your way to doing smarter business!

SKILLS
i2c commits to providing world class Business-to-Business (B2B) full contact center solutions.

The one-stop shop of outsourced solutions, i2c specializes in determining the root of their client’s dilemma. i2c flexibly customizes strategic solutions that contribute in building and retaining strong customer relationships, accumulating, and repeating sales, as well as increase customer satisfaction.

Here’s why it’s best to have i2c as your outsourced solutions provider:

i2c makes your outsource solution acquisition easier by offering everything your business needs. We look into the core of your challenge, customize the solution, and flexibly suit our services according to your requirements.

Composed of teams that deliver results, i2c has acquired the investment vote-of-confidence by major U.S. and European multinationals. We are ranked best in class for providing customer care and outsource solutions.

i2c firmly believes in adhering to industry-wide quality standards by implementing organized and strategically designed information systems that help them measure and analyze their operations. This aids them in effectively promoting their offshore service capabilities to adapt with the ever-changing landscape of the various trades they cater to.

Aside from being recognized as the second largest population among major English-speaking offshore locations, i2c constantly innovates English language training course modules to further enhance the agent’s communication skills.

i2c invests in talented, intelligent, and educated work force ensuring the delivery of impeccable, professional, and high quality customer service that guarantee client satisfaction.

LOCATION Philippines - Mandaluyong City, EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.