INDIA OUTSOURCING COMPANY

DESCRIPTION
IDS - Customer Contact Center provides our clients with cost-effective customer related functions such as marketing and sales, information dissemination, advice, collections and technical support. We provide these quality services to clients in India, the US, and Europe.

At a fraction of the cost of in-house or on-shore subcontracting, we consistently provide our clients with top quality solutions. Through our Customer Contact Center services, we help our clients retain existing customers and create new ones.

IDS offers 24 x 7 technical help desk services to various clients. Your organization can outsource technical support functions to our contact center. Our highly skilled technical support staff receives calls on your behalf and would be responsible for resolving the caller's problems.

SKILLS
Lead Generation 1

At IDS we believe in optimizing your sales team efforts and time into more focused sales areas. Our lead generation experts apply effective probing skills to qualify suspects into your best possible prospects. We prepare a questionnaire to find the right decision maker and collate all the necessary information you require. Our team acquaints your contacts with all the essential features and benefits of the products. We handle each objection and rebuttal carefully to satisfy all the doubts before filtering and qualifying leads to your specifications. Product literature and a company profile is also sent to the contacts if required.

Client Acquisition 2

Our carefully selected team acts as an extension to your sales and marketing staff. Each team member undergoes extensive and rigorous training so that our team thoroughly understands the product and its features and benefits. After which, mock sessions are carried out with the help of the client to fine-tune the process. Every team member is equipped to handle business-to-business and business-to-consumer prospects professionally, offering them correct advice about your products. Our team demonstrates enthusiasm, active listening and effective communication to enable the prospect to understand your product clearly. Each objection and rebuttal is handled carefully to gain commitment. We not only add valuable customers for your organization, but we also ensure a foundation of a long lasting relationship through a personalized approach during initial dialogue with the prospect.

Appointment Setting 3

On behalf of your sales team our appointment setting experts explores the prospects who are interested in your product/services and schedule an appointment. To offer best solution to prospects needs our team proactively ask sufficient questions and listen actively to generate adequate interest in your products. We ensure that prospect understands the objective of our call.

TERMS
At a fraction of the cost of in-house or on-shore subcontracting, we consistently provide our clients with top quality solutions. Through our Customer Contact Center services, we help our clients retain existing customers and create new ones.

LOCATION India - Mohali, Punjab EMPLOYEES 1000-5000 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.