PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Qonsept in a blend of 5 years plus experienced BPO professionals. We have a clientele of more than five renowned multi-nationals which are USA and UK based.
We provide inbound and outbound call center as well as back office (credit, billing, transcription) services. We have state-of-the-art technology for both inbound and outbound setups. In addition to that, our highly experienced and professional team has turned out to be an integral and essentially required part of our clients' setups.
We have successfully converted the contact centre/call centre of even our inbound clients into a "PROFIT CENTRE" by introducing up-selling and cross selling techniques on each call other than a complaint.
We welcome valuable prospects (belonging to English speaking countries) to test our technology as well as trained resource and on satisfactory results, outsource your business to us to make a "win-win" combination.

SKILLS
Outbound Contact Center Services
o Telesales
o Telemarketing
o Appointment Setting
o Call Back Services
o Lead Generation through Emails

Inbound Contact Center Services
o Customer Service
o Complaint Handling
o Order Taking
o Counseling and Advisory Services
o Secretarial Services
o Web Based Online Chat Customer Support

Back Office Services
o CRM Development & Maintenance
o Data Entry into Production (Live & Offline) Databases
o Electronic Document Management System
o Credit Monitoring and Aging Analysis Services
o Consumer Behaviour Analysis
o Business Analysis & Reporting Services
o Documentation Control Services
o Billing (including Bill Run, Printing, Packing & Dispatching Services)
o Transcription Services
o Translation Services

Consultancy Services
o Process Development & Implementation Services
o Project Management Services
o Training & Development Services (including TNA determination and Quality Monitoring Mechanisms)

LOCATION Pakistan - Lahore, Punjab EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.