UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Hello Technologies Pvt Ltd is a leading back office support services company that provides an array of world-class BPO services, located in Islamabad Pakistan and we cater to clients across the globe. Imagine not paying for lunch time, sick time, over time, holidays or vacation!!! Offshore outsourcing is a compelling business strategy that saves customers time, money & investments. Our experienced staffs are trained to fit seamlessly with any kind of organization. Our process and delivery methodology makes our clients feel it’s their office in just another location. We help customers make tangible and significant improvement with their business needs by utilizing the latest technologies and at a much lesser cost. We have helped our customers increase their revenues and reduce costs up to 50%. As your business partner we understand, define and cater to all of your needs providing end to end services across the value chain. We focus on offering a comprehensive array of services for call center management.

Our Services:
* Inbound / outbound services
* Mortgage leads / data transfer / hot transfer / loan application / appointments
* Customer service management for banks, IT, telecom, consumer products
* Technical support / chat support / web support
* Sales / tele-marketing / lead generation / appointment fixing
* Online order taking, tracking, delivery services, etc.
* Sales market research and surveys
* After sales courtesy calls
* Remote receptionist
* Help desk services for hotels, resorts, and airlines, etc.
* Insurance processing with healthcare, auto & 3rd party liability claims
* Appointment scheduling assistance with hospitals, providers & patients
* Medical transcription / medical billing / coding / data entry

Our Advantages:
Cost savings – up to 50%
24*7 operations/customer support
Excellent turnaround time
Quality process
Secured data transfer

Our Objective as a company is to serve our clients with:
Quicker turnaround time
Provide quality service at reduced cost &
Increase your profit margins

Please do call or email us for a presentation on the entire process, service offering & cost effective price.

SKILLS
We have been providing the inbound services to the following clients based out of USA, for last 3 years. We have been handling emails, chats and voice for these clients.

• ISP Services
650dialup.com
Bluecasa.net
Ispsaver.com
777access.com

• eFax Services
Faxmicro.com
Onefax.com
Smartfax.com

• Toll Free Services
Tollfreemax.com
Tollfreeexpress.com
Neutouch.com
1800pro.com
Worldwidephone.com
Value800.com

For all of these ISP, eFax and toll free services, we have been providing full support, for last 3 years, in the following departments:

1. Sales
- Responding to sales inquiry.
- Complete product knowledge given to prospective customers.
- Helping potential customers in signing up.
- Up-selling different products and features offered by these toll free companies.

2. Support
- Responding to support inquiries.
- Resolving different issues related to toll free accounts.
- Providing level 1 support.
- Providing tier 2 support.
- Arranging callbacks from supervisor and managers.

3. Billing
- Helping customers in paying their bills.
- Dealing with all mode of payments i.e., credit/debit card, cash/check & e-checks.
- Sending online bills, charging bills and activation and re-activation of accounts.
- Detailed bills and invoices discussions with customers.

TERMS
This can be discussed on each campaign.

LOCATION United States - Methuen, MA EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.