UNITED STATES OUTSOURCING COMPANY
Sutherland Global Services
Privately Held, Minority Owned US Based, Global Provider
DESCRIPTION
Sutherland “Fast Facts” Overview:
· 20 years of pure contact center outsourcing experience.
· Privately held, minority owned and US headquartered.
· Over 15,000 full-time permanent employees worldwide, 94% hold a minimum 4 year college degree.
· Currently we have multiple delivery sites in the US, Canada, UK, India, the Philippines, Mexico and China (Fall ’06).
· Languages Supported: English, Spanish, French, Canadian French, German, Italian, Portuguese, Russian, Chinese and numerous Indian dialects.
· Six-Sigma, HIPAA Compliance, COPC and ISO 9003 certified.
· 75+ Fortune 1000 accounts, 45+ Fortune 500 accounts - serving the insurance, financial services, IT, healthcare, telecom, medical/pharma and retail verticals.
· We routinely facilitate over 10 million customer service calls per month.
Back office, transaction processing, mortgage origination processes, customer contact center, data entry, claims processing, out-of-scope renewals.
TERMS
Negotiable.
LOCATION
United States - Pittsford, New York
EMPLOYEES
5000+
YEARS IN BUSINESS
11+ years
CONTACT INFORMATION
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