INDIA OUTSOURCING COMPANY

DESCRIPTION
We at Fulcrum Solutions offer you both voice based and non voice services which meets the global standards as per your requirement. The company will deliver your business focus on an uncompromised level of quality by means of the clear and definite process practiced in the organization. Here’s a lot more what you could understand about our organization:

At Fulcrum we possess fully secured and networked capacity of 50 seats having independent bays for each client, with 24x7 security. We have 200% power back-up and redundant data and telecommunications link to ensure 0% downtime. The Technology and e-Solution Group is responsible for internal operation's information system backbone, engagement-specific application development, 3rd party product alliances, consulting, information security and knowledge management.

Fulcrum has in place a stringent policy to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. We also have our employees sign a confidentiality agreement at the beginning of any engagement which is based on client specifications. We are also willing to adopt any additional measures suggested by clients.

Fulcrum has a well established training program with a strong orientation towards cultural training. It pays special emphasis on addressing nuances of various geographical regions. The training provided is highly interactive (for example, the FTE's are imparted hands on training through live interactions with representatives from your company). Furthermore, growing ties between India and the West has also contributed to high awareness levels and acclimatization to Western culture.

Fulcrum considers itself to be a strategic extension of your organization's capacity. Hence, we work the way you work. Our relationships are characterized by our willingness to be flexible. We provide you with long-term visibility into every aspect of our relationship, which allows you to retain control over your outsourced processes.

Fulcrum possesses the ability to attract and retain best in breed talent. We have a highly selective hiring policy at all levels, which ensures consistency in quality of our human resources.

Fulcrum has a demonstrated edge in being able to understand our client's business and their requirements better. We derive our confidence through our Product Management Group as well as the Domain Competence Group, which together have years of experience in each of our key focus areas.

Fulcrum believes in providing clients with benefits, which go well beyond initial labor cost arbitrage. We commit to quantifiable year on year benefits to our clients as part of our SLA ( Service Level Agreement ).

Fulcrum derives its strong maturity in execution through its focus on maintaining the highest quality standards across the organization. We achieve it through an adoption of best practices, established models and methodologies and an uncompromising approach to ensuring excellence in delivery.

Fulcrum understands that clients come to us for more than labor cost arbitrage. We consciously provide skill and technology arbitrage as well. We commit to deliver year-on-year productivity improvements through process re-engineering and technology enhancement.

At Fulcrum is all about partnership delivered through teamwork and passion. Our values are centered on what we call WIFF (Working is Fun at Fulcrum):
Customer Delight
Leadership Through Example
Integrity and Transparency
Fairness
Pursuit of Excellence
Fulcrum has focused on end-to-end outsourcing and operates on the principle that true BPO is transformational—in addition to the cost arbitrage, Fulcrum consistently demonstrates enterprise wide improvement in client operations through process optimization, process reengineering and best practices.

SKILLS
We at Fulcrum Solutions offer you both voice based and non voice services which meets the global standards as per your requirement. The company will deliver your business focus on an uncompromised level of quality by means of the clear and definite process practiced in the organization.

TERMS
Monthly/Weekly

LOCATION India - Chennai, Tamilnadu EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.