INDIA OUTSOURCING COMPANY

DESCRIPTION
CustomerLine Private Limited is a customer management outsourcing company aimed at providing customer interaction solutions for the telecom, banking, financial services, information technology and insurance verticals.

Our range of customer management solutions help clients to eliminate operational risks and aims to provide outstanding service delivery at a single point of contact.

CustomerLine helps clients manage their back end customer activities, to attain excellence in customer service and most importantly, build profitable relationship with their customers. We have the expertise to implement systems and manage customer interactions reliably and cost effectively.

A recognized provider of offshore BPO services, CustomerLine endeavors to deliver value to our customers by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

Services

Inbound Call Centre Services
CustomerLine utilizes and deploys the most sophisticated call processing and telecom systems in the world. Our call routing feature allows the system to instantaneously scan available agents and route calls to our skilled agents. Our operating centers receive customer calls over dedicated international leased private circuits. We have capabilities to attend calls relating to any product from any industry.

Examples of inbound services are:
• Customer Service
• Data Collection
• Call Back Calls
• Order Taking
• Helpdesk
• Applications Processing
• Sales Customer Care
• Billing Enquiries

Outbound Call Centre Services

CustomerLine manages a broad range of outbound services for clients across various segments. Our agents are proficient in handling an entire range of calls, from simple welcome calls to calls relating to brand marketing, lead generation, collections, etc.

Examples of outbound services are:
• Collections
• Data Collection
• Outbound Surveys
• Telemarketing Services
• Brand Marketing
• Information Disbursement
• Sales lead Generation

CustomerLine can service any volume and complexity of outbound calls. We normally start with a pilot of low volume through manual dialing or a high volume pilot through the latest predictive dialing technology. The assigned outbound team for any process will be hand picked based on our clients' requirements. We tend to hire people with past experience in similar operations, to ensure a shorter learning curve.

Web Services and Data Management Services

The success of any website is the personal touch that the site can offer. The ever-increasing need to attract and retain customers online has emphasized the need for consistent, timely and customized service requirements for each individual. By outsourcing online customer service with CustomerLine, our clients are assured of high quality, flexibility, scalability, advanced technology besides our commitment to excel in service.

Data Processing
• Data Processing
• Order Processing
• Payment Processing
• Claims Processing
• Reconciliation
• Enrollment
• Document Compilation

Document Conversion
• Conversion of TIFF to PDF
• HTML tagging
• XML tagging
• TIFF to MS-EXCEL
• Formatting Text documents

Event Management
• Project Management
• Seminar Invitation (telemarketing, email)
• Confirmation of attendees
• Post seminar follow up

SKILLS
Why CustomerLine?

• Nortel Option 11 C PBX, Symposium ACD, CTI Functionality.
• Cosmocomm hosted IVR, ACD and dialer facility.
• Low cost Inbound callcentre services
• Each agent is separated with another with a soft board partition, reducing noise interference.
• Fully Air - conditioned facility with separate discussion rooms.
• 82.5 KVA DG Backup Power supply.
• Uninterrupted Power Supply with 5 hour Backup.
• 24 Hour security and restricted access to facility.
• Toll free UK/US/India numbers
• Optional IVR facility.
• Dedicated account managers in the UK/US/India.
• ISO 9001:2000 certified.

Quality

CustomerLine defines strict quality measures to be achieved by each of our teams. Our internal performance measures are set to beat client benchmarks.

CustomerLine has the distinction of being the first BPO/call centre services firm from Kerala to have obtained ISO 9001:2000 Certification.

We aim to become the first Customer Operations Performance Center (COPC) Certified Call Centre from Kerala.

LOCATION India - Cochin, Kerala EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.