INDIA OUTSOURCING COMPANY

DESCRIPTION
Customer Solutionz is best defined by talented, target-oriented and enthusiastic people from various managerial and engineering backgrounds. We practice a robust offshore development methodology that offers the advantages of parallel development and reduced demand on customer resources.

We are an elite and prestigious company working on voice based and non-voice based projects for our clientele. We have a magnificent team of customer relation officers working 24 / 7 through out the year providing a higher level of service to the customers.

The Customer Solutionz infrastructure is equipped to handle multiple channels of communications including telephone, fax, voice mail, e-mail and web chat. As we have a good infrastructure and backup with excellent employees, I request you to accept this proposal for the customer support, sales/tele-marketing, verification calling, through e-mail and voice.

I assure you that we will do the processes in the stipulated time period specified by you and prove with results of effective e-mail queue handling and call handling. We can maintain the service level agreement and show increased level of performance.

We have our expertise in the following areas and are capable of scaling the operations with respect to the demand from our client.

We are currently handling projects in:
1. Outbound Calling- Surveillance Camera Systems Appointment Fixing
2. OutBound Calling- Mortgage Appointment Fixing
3. Audio Parts- Inbound Support & Sales
4. Digital Cameras- E-mail Support
5. Airlines- Ticketing & Customer Support

SKILLS
Call Center Services

Outbound Calling
A)Sales
B)Survey
C)Verification Calling
D)Confirmation Calling

Inbound
A)Sales
B)Support
C)Phone Services

E-mail Services
A)Sales
B)Support
C)Lead Generation

Data Entry Services
A)Data Mining
B)Keyword Mining
C)Lead Generation
D)Data Entry

Medical Transcription Services
A)Offline
B)Online

TERMS
Our pricing is unique and very competitive in the market.

We have fixed charges for the call center campaigns.
1. We charge monthly fixed charges of $900 per seat per month or we charge $5 per hour per agent for both inbound and outbound campaigns.
2. For e-mail campaigns, we charge fixed charges of $650 per month per agent or we charge $3.5 per hour per agent.
3. We charge $4 per hour per operator for data entry projects.

LOCATION India - Chennai, Tamil Nadu EMPLOYEES 20-49 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.