INDIA OUTSOURCING COMPANY

DESCRIPTION
The technical features are listed below:

I- Predictive dialer/ACD : The dialer/ACD is hosted in-house. The name of the product is Dacx.

The features are listed below:
1) 100% predictive dialing :
DACX dialer uses a complex algorithm to pace the calls
based on number of outgoing lines and the number of
agents etc. The result is maximum efficiency of the
agents and controlled idle-time.

2) Automatic call distribution and real time queue management

3) IVR (Interactive voice response) facility

4) Answering machine detection :
The dialer detects almost all the answering machines
very effectively thus saving valuable time of the
agents.

5) Call conferencing/barging/snooping:
The agents can conference with other
agents/supervisors at any time during the call.
Similarly a supervisor can proactively enter a
particular call or simply chose to listen to a call
without interfering.

6) Call recording and logging, call detail recording:
All calls are recorded and logged. Their details are
recorded for generating reports for use in future.

7) Campaign management and multiple campaign support:
Dacx dialer can manage multiple campaigns at the same
time. For each campaign, the dialer dials a series of
numbers, and when the call is connected it passes it
on to the agent. As the agent receives the call, a
data-screen pops up on his computer screen where he
can view the details of the customer and enter further
information.

8) On line statistics display and report generation:
At all times an online statistics shows the status of
the various agents (absent, idle, busy) of the
customer and the overall progress of the entire
campaign. Similarly reports can be generated to track
the productivity of the various agents and the various
campaigns.

9) Remote log-in, time zone management:
The dialer allows the user to log-in remotely and
monitor calls and the statistice/reports from a
distance.

10) Number management and time range dialing:
The numbers in the calling list can be managed by
entering information associated with the number. One
of the info that can be entered is the time when the
number can be called. (eg. office numbers not to be
called after 6:00 PM etc)

11) Call back facility
The same agent will get the call back at the scheduled
time

12) Do Not Call functionality

13) Manual dialing/query based dialing
At any time the agent can enter a number manually to
be called either directly or after running through the
calling list.

II 100% redundancy on the bandwidth (both on the fiber and the copper)

SKILLS
We have a team of highly qualified, experienced professionals who have more than 50 years of
cumulative experience in the outsourcing industry with an expertise in inbound customer services, order taking, debt collections, telemarketing, lead generation, appointment setting, and technical helpdesk campaigns. (We guarantee exceptional call quality and we also guarantee a CSAT
score (Customer satisfaction score) that you have always wanted but have never attained.)

TERMS
Flat hourly -
$7 per seat per hour (Negotiable depending upon the requirements of the project)
Pay for performance - (Negotiable depending upon the requirements of the project)

LOCATION India - Gurgaon, Haryana EMPLOYEES 50-99 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.