PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
ICT GROUP offers a full range of services to support the sales, service and marketing needs of clients within major industry segments. Our diversified suite of customer management solutions, combined with our value-added focus and flexible near-shore and offshore operations in the U.S., Canada, Europe, Australia, Mexico, India the Caribbean and the Philippines, provides clients with optimal scalability and choice for their unique customer care requirements and needs

SKILLS
Customer Care
We offer specialized customer care services through each of our divisions designed to meet your most critical customer service needs. Services range from straightforward customer service applications to more complex product support/help desk, travel and hospitality, retention sales and patient support programs
Sales
ICT's comprehensive global network of contact centers provides clients with a flexible, scalable, solution for their telesales needs. Clients can choose from our domestic, near-shore or offshore operations, or any combination, for their sales support needs, depending on their geographic markets served, program complexity or other unique specifications.
BPO
ICT Group's Data Management Services operation offers back-office applications and claims processing, document scanning/imaging, data entry/capture, mail processing and time-sensitive transaction printing services.

Our data capture expertise offers clients accurate input, fast turnaround times, and system availability standards that are among the best in the industry. With the programming and project management functions centralized in Wilmington, Delaware, combined with production facilities located in Mexico, India, the Philippines, and Barbados, ICT Group offers the advantages of a domestic point-of-contact with cost-effective offshore pricing.

Each project is managed by our centralized team located at our operations headquarters, which means that clients have a single source of contact. Numerous safeguards and alerts are used, as well as automated e-mail notifications and a proprietary project tracking system, which ensures that a program's performance is being monitored real-time and optimal productivity efficiency is achieved.

ICT Group's adroit project management capabilities, technical skills and flexible IT architecture enable us to engineer end-to-end services to meet and exceed the most demanding specifications.

TERMS
30 days from Invoice

LOCATION Philippines - Makati City 1200, Manila EMPLOYEES 5000+ YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.