PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
Qonsept in a blend of 5 years plus experienced Call Centre/Contact Centre professionals. We have a clientele of five renowned multi-nationals which are USA and UK based.

We provide inbound and outbound services. We have State-of-the-Art technology for both inbound and outbound setups. In addition to that, our highly experienced and professional team has turned out to be an integral and essentially required part of our clients' setups.

We have successfully converted the Contact Centre/ Call Centre of even our inbound clients into a "PROFIT CENTRE" by introducing up-selling and cross selling techniques on each call other than a complaint.

We welcome valuable prospects (belonging to English Speaking Countries) to test our technology as well as trained resource and on satisfactory results, outsource your business to us to make a "win-win" combination.

SKILLS
INBOUND CONTACT CENTRE:

- Queries Handling
- Priority Services (Privileged Customers Program Management, if any)
- Complaints Handling
- Campaign Management (in coordination with Client's Marketing Division)
- Order Taking
- Up-sell, Cross Sell of Client's Products & Services
- Consumer Behavior Reporting

OUTBOUND CONTACT CENTRE:

- Telemarketing / Telesales
- Appointment Setting
- Mailing Lists Maintenance
- Welcome Calls
- Complaints Follow up Calls
- Apology Calls
- Collection Calls

ONLINE CHAT CUSTOMER SUPPORT

BUSINESS PROCESS OUTSOURCING: (Pre-Requisites: Access to Client's Billing/Invoicing Database)

- Business Analysis & Reporting
- Billing/Invoicing Activities
- Billing/Invoicing/Financial Statement Reconciliation Reporting
- Fraud Management/Revenue Assurance
- Inventory Maintenance
- Electronic Document Management System (Scanning & Imaging Services)
- Physical Documents Warehousing
- Web Portal Maintenance
- Priority Customer Service (Regular / Privileged Members)

TERMS
Prices, Payment Terms, TAT & Business Terms are dependent upon nature of client's business requirements.

We are not only known to provide qualitative services on economical rates but also for being flexible and adaptable.

LOCATION Pakistan - Lahore, Punjab EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.