UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
BPO and BTO services, turnkey Call/Contact Center including, Solutions for Overflow calls, and Peak Staffing, Improve FCR%, Reduction in AHT, ASA, reduce congestion, reduce Abandons, provide disaster recovery, provide back office work, order entry, batching, etc. Currently we handle over 1 million client calls per month and in addition we process over 500,000 manual back office transactions. We can customize an offer to meet your needs. Philippines provides the "Closest-to-America" phone experience. Outbound campaigns, weekend shifts, night shifts, help desks, we can customize a solution that can help you. We also have a Spanish speaking call center for contact center who want to add a Spanish Queue and are having difficulty staffing it.

SKILLS
Currently handling numerous contact center projects, for numerous vertical and consumer markets, over 2500 agents. Handling over 1 million calls per month. American management, not venture capital, profitable operation, in business 7+ years. Low, low employee turnover, College graduates, well trained, good morale. Fully redundant Telco, IPL circuits, power and hardware. Secure facility, full operational centers. Able to go from contract to "Live" in usually under 30 days. Experienced industry professionals are running this business.

TERMS
Pricing is contingent upon services requested. For budgetary purposes proposals can usually be turned around in 48 hours or less depending on the level of complexity. A highly detailed RFI/RFP/RFQ may take longer.

LOCATION United States - Carlsbad, CA EMPLOYEES 1000-5000 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.