INDIA OUTSOURCING COMPANY

DESCRIPTION
ABOUT US
We are a 5 year old company operating out of INDIA with 100+ full time associates currently from 1 when we started it in 2002.

Largely, we have two service divisions, namely;

-BPO SERVICES

Some of the work we have done in the past or are currently engaged in;
www.cmsview.net : Australia- B2B & B2C sales of electricity and telecom products
www.dmgventures.com Australia- B2B, B2C sales of Holiday Vouchers for their client “Freedom Escapes”.
www.tele-salesforce.com:US: High end B2B lead generation for software/security etc segments in US where targets are Decision Makers at managers to CEO levels. Please see client list on website to see some names we may have worked with.
www.teleprospects.com: UK: Tele-marketing for B2C and B2B telecom, insurance
www.bhasker.com : India : Revenue Generation Survey to understand competition market share and capture.
www.cellularabroad.com, USA: Inbound Customer Service and Back Office processing for the Leader in International Roaming Solutions in US.

-BPO Training and Recruitment Services

We train and recruit manpower for the fastest growing BPO sector in India. Some of our clients are BPO set-ups of F-500 majors like GE etc. We train people for 1 month to 12 months period to ensure their successful placements in various BPO companies including ours. This also gives us the ability to recruit, train and run many campaigns very easily in our BPO division.
• We have trained over 2000 people in last 5 years
• Rajasthan’s oldest recruitment and training company for BPO.
• We are working with companies like GENPACT as premium vendors for 4 years.
• Other clients include Interglobe, Convergys, EXL, amongst others.

SKILLS
WHAT CAN WE DO:
We can be Outsourcing partners in many spheres.
Services we can offer
- Marketing and Sales

1. B2B Tele-sales: We can target SME/SOHO segment with different needs like Insurance, Telecom, Electricity, Security, Travel etc that can be sold over phone
2. B2B Lead Generation: Alternatively we can generate appointments with HOT qualified leads
3. B2C Outbound Sales: Hard Core residential sales for campaigns like telecom, energy, security mobiles, Insurance etc.
4. Inbound order taking: The Company’s sales enquiry no. is routed to our call center and orders are taken. Very good in TV adverts creating spurts of responses and usually taken in package with email and chat support. E.g. incase you take out mailers and TV/paper ads and advertise a Telephone No. We can have experts taking these calls. They can even manage daily email sales and support queries.

- Customer Care
1. Customer Care and/or Technical Support Inbound
2. Customer Care/Retention/Verification Outbound
3. Collections

- Other Services
1. Market Research and Surveys
2. Data Services like Data Search, Analysis, data entry etc
3. Finance BPO Services

TERMS
What we charge
You will find our costs to be very competitive and no costs at all if you include the tremendous experience and consistency that we provide. If you compare the cost of one of our rep to your reps, you will realize that they cost only a fraction of them, and give equally competitive quality and consistent performance along with saving key infrastructure and telecom costs that will be saved in the due process.

How do we charge?
Three basic information’s are required to submit a proposed cost structure;
1. No. of Seats required?
2. Nature of Job
3. Duration of Contract
Generally for a B2B marketing / lead generation; we look at $8-$10 per hour plus $30 as incentives per sale/comm. Our objective is to earn close to $12-15 per hour after incentives.

Generally for a B2C marketing; we look at $5-$7 per hour plus $50 as incentives per sale/comm. Our objective is to earn close to $12-15 per hour after incentives.

Typical Sales Performances
B2B: Agent dials close to 175-200 a day – speaks to 40-50 decision Makers and closes 2-4 HOT LEADS/Appointments a day

B2C: Agent gets close to 250 calls a day and generates about 2-4 sales a day depending on product and price.

Inbound Services: For 24x7 services inbound, we charge about $10 per hour per seat

Collections Services we charge about $8-12 per hour and 12%-5% commissions on collections made.

However, the figures are based on processes we do and an exact costing can be offered only after reviewing the process details.


Key Areas where the costs reduce
Direct Costs Savings
Salaries @ $20 per hour
Telecom
Electricity
Space

Indirect Costs Savings
Overheads
HR hiring and retention costs
Managerial costs

LOCATION India - Jaipur, Rajasthan EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.