UNITED KINGDOM OUTSOURCING COMPANY

DESCRIPTION
XL World Group provides multilingual call centre services from Romania. Our Business Centres in Romania are equipped with cutting-edge technology and qualified operators, able to support our clients in all their outsourcing needs. In Romania we have branches in 3 major cities, with almost 300 agents.

Our offer:

Inbound Call centre:

Orders
First level help-desk
Second level help-desk
Assistance with managing appointments
Travel arrangements
Hot-line

Outbound Call Centre:

Telemarketing
Telesales
List qualification, Lead generation
Surveys and market research
Customer satisfaction survey
Appointment management for the sales force
Credit collection, reminders

Back Office:

Data entry
Claims and application processing
Finance and accounting
Document indexing and management

IT Services:

Software development
Help-desk
Remote desktop management
Monitoring and systems management

Business Incorporation in Romania:

Administration support
Legal accounting assistance
Personnel recruitment
IT/TLC infrastructure management

SKILLS
Our qualified multilingual agents have excellent mastery of languages: (English, Italian, French, Spanish, German, Romanian, Hungarian)

All work centers and operator stations are equipped with state-of-the-art infrastructure: PCs, campaign management software, CTI systems functioning with Voice-Over Internet Protocol (VOIP). The call centres are equipped with high-speed fiber optic connections.

Our customers are important western companies in banking, financial and insurance area, IT companies, Hospitality, Energy & Utilities, Telecom.

We have branches in Italy (www.cpservice.it), Romania (www.contactline.ro) and UK (www.xlworld.co.uk).

LOCATION United Kingdom - LONDON W1S 1HS, EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.