FRANCE OUTSOURCING COMPANY

DESCRIPTION
WHO WE ARE

VOCALCOM is a leading software publisher and manufacturer of technology solutions for call and contact centers. We bring to market a broad range of products that enable organizations to interact with their customers (or any other party) using different interfaces: e-mail, Web, telephone, fax, mobile telephony, SMS...

WHAT WE DO

By listening to the market and proactively creating solutions to cover today's and tomorrow's communication needs, we bring innovative solutions to leaders around the world in their domains. VOCALCOM solutions offer our customers the means to turn opportunities into sales and contacts into relationships. Our mission is to enable organisations to improve their customer relationships through traditional and emerging communication channels.
Whether you are looking for an out-of- the-box or tailor-made solution, we are confident that we can offer what suits you best.

HOW WE DO IT

Since 1995, VOCALCOM develops state-of-the-art contact center technology and associated products. We constantly invest in Research and Development to be one step ahead of the competition. All our solutions are innovative and forward-looking, with one goal in mind: be efficient, affordable and profitable.

By listening to our customers' needs, we develop high-tech solutions to solve real business issues. We consider technology as a an enabler, not a goal in itself. Therefore all our products are built with the end-user in mind, thus offering user-friendly, ergonomic tools and features.

WHO WE DO IT FOR

The vertical markets that VOCALCOM serves are predominantly telemarketing, finance, telecom, distribution, services, government and travel. However, we have served many other industries - both traditional and emerging - with our contact center proposition. Whatever industry you're in, however big or small you are, whichever products or services you provide, you need at least some degree of automated communication and more strategic use of telephone, fax, e-mail, SMS, the Internet or other media. In 2003 alone, VOCALCOM sold over 10.000 licenses across the world and our customers treated over 200 million interactions with our technology.

Among our customers are :
Agridirect, Armatis, Atos Origin, B2S, MMCC, AON, AXA, Banque Populaire,BNP Parisbas, CBC Banque, Crédit Agricole, Adecco Services, Cito, La Poste, Les Taxis Bleus, Bayard Presse, Le Figaro, Socpresse, Albert Heijn, Argel, Hilti, The Carphone Warehouse, Sony Music, Toupargel, AOL, Numéricable, Noos, UPC, City Bank, Arvato Services (Groupe Bertelsman), Last Minute.com, and many more.

FINANCIAL RELIABILITY

Created in 1995, the VOCALCOM corporation is a 'Société Anonyme' with capital of 3 500 000 € and head offices in Paris.
Since its establishment in 1995, VOCALCOM has had a steady growth in revenue of at least 20%.
Our revenue for 2004 was 55M €.
We are committed to establishing a solid budgetary framework to efficiently and confidently manage our resources, revenues, and expenditures in order to best develop our company.

INTERNATIONAL PRESENCE
Dedication to research and development, innovative products and a customer-focused approach are the main reasons for our success. They lie at the basis of our international expansion, allowing us to set up offices in the following

VOCALCOM Netherlands
VOCALCOM Benelux & Switzerland
VOCALCOM UK
VOCALCOM USA
VOCALCOM France
VOCALCOM Canada
VOCALCOM Italy

Countries in which VOCALCOM sells directly or through partner channels :

Algeria
Argentina
Belgium
Brasil
Canada
Chile
Colombia
Congo
Corea
France
Guadeloupe
India
Ireland
Israel
Italy
Marocco
Mauritius
Netherlands
Portugal
Ivory Coast
Rumania
Spain
Suede
Swiss
Taïwan
Tunisia
U.K
Venezuela

SKILLS
MAJOR PRODUCTS

Hermès Pro - short for Professional

Hermès Pro is an integrated 'all-in-one' solution for multi-channel contact centers: call centers that allow interaction through multiple communication media such as telephone, fax, e-mail, Internet, SMS, etc. This fully-featured tool is like a complete call center in a box, offering all indispensable on- and off-line functionalities in a modular approach. It handles incoming (inbound) and outgoing (outbound) calls, blending (inbound and outbound combined), e-mail management and web interaction.

Hermès Tools - seamless integration

Hermès Tools is a similar total call center solution, however much more open towards integration with other applications. Based on VOCALCOM's powerful V-Server PCBX, Hermès Tools is fully-configurable, open-standard and rules-based, meaning that it was specifically designed to integrate into the most complex IT systems and applications. Hermès Tools excels at providing seamless integration to ease your data management and workflow, thus facilitating workflow management and maximizing the value of existing applications deployed in your contact center.

Hermès IVR - accellerate your business

Hermès IVR is an Interactive Voice Response system, a telecommunication device that substantially increases efficiency by automating general requests. A good IVR can play an important role in providing good customer service. Furthermore, it can lower costs and enable call center agents to spend their valuable time on more 'demanding' customer requests. Hermès Galileo is highly intuitive, user-friendly and multifunctional.

VOCALCOM Web Intercept - turn web hits into sales

With VOCALCOM Web Intercept you can turn your website into a proactive sales channel. You'll have crucial information at hand in real time, you'll be able to get in touch by chat, co-browsing or VoIP (Voice Over Internet Protocol), or you can simply launch a pop-up box and let the customer take the lead.

TERMS
APPROACH

Technology solutions are often excessively over-priced, easily outdated and inflexible. Taking into account the versatility of businesses, the diversity of their needs and the enormous differences in financial resources at their disposal, VOCALCOM has created a solution and a deployment method for each and every company wishing to get the most out of the latest in communication technology.
We provide you with a wealth of deployment possibilities to choose from :

Buy : state-of-the-art technology at very democratic prices because of our 'all-in-one' platform and modular setup. we ensure fast implementation, easy deployment and value-added services.

Capacity Card : all the advantages of ownership without the typical disadvantages. This system is financially interesting and gives you total flexibility with regard to utilization time, capacity and associated cost.

ASP : access to our software over the Internet and the possibility to use it in the same way you would if it had been installed at your site. You simply pay for what you use according to a cost-efficient, unambiguous and flexible formula.

Hosting : a number of VOCALCOM offices offer their customers the ability to use our inhouse contact center facility, with which you can be up and running in no time for applications such as prototyping, overflow, peak traffic or business continuity

LOCATION France - Paris, EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.