TRINIDAD & TOBAGO OUTSOURCING COMPANY

DESCRIPTION
Datalink is a provider of high quality near-shore data capture and processing services to North America and Western Europe. Datalink has partnerships across the USA for the provision of mailroom services, scanning, indexing, back-up and recovery services, data and file storage.

Our Advantages are:
• 15 years experience in the industry
• Clients include major US corporations
• Earned reputation for high quality product deliverables
• Near-shore location – 4 hours from Miami in Eastern time zone
• English is native language, American culture adopted
• Outside the hurricane belt
• Part of the Information Technology & Communications sub-group of a large conglomerate
• Experienced Customer Care resources on board
Spanish Resources are also available


Applications

Since 1989, Datalink has handled and managed the capture of data for a wide variety of businesses. Most of our supervisory staff and project managers have been with the company for more than 10 years. Their collective experience spans a wide variety of applications and technology platforms.

Major application areas of expertise

• Insurance claims –medical & general
• Credit Card applications
• Mortgage loan applications
• Real estate financial transactions
• Customer surveys & loyalty programs
• Accounts payable transactions
• Airline revenue coupons
• Consumer credit report maintenance
• Public record capture
• Market research data

SKILLS
Data Processing Services

Datalink and our US partners, located in Missouri, Atlanta and Florida offer a diverse and comprehensive range of data capture and processing solutions in a secure environment. Today, our US partners assist us in providing domestic mailroom, scanning services as well as data backup and recovery and document storage solutions. These multipurpose processing capabilities enhance our ability to meet time service goals and pricing benchmarks.

Our Service capabilities are
• Mail collection and clerical processing - extracting, sorting and coding
• Document scanning & Indexing
• Image hosting
• Image and data transmission
• Back office services
• Backup & Recovery Services
• Data capture
• Data storage
• Data conversion

Our plans include the provision of Customer Care facilities (early 2006) in support of our current and potential client’s requirements for such services and in support of the growth of this business sector in the Caribbean region.

Capabilities

Datalink continues to meet the daily challenges presented by our customers. Our operational experience and technical resources have enabled us to react quickly to our client’s changing needs. We have established a solid reputation for flexibility and resourcefulness. Our Information Technology Group welcomes any opportunity to assist our customers meet their goals.

Our current capabilities include:
• scan documents of various types and sizes to all standards including TIF and PDF
• capture data from hardcopy, image, microfilm, telephone interview, web forms
• access to Spanish capability
• deliver high quality always
• turn-around ranges from a couple of hours after receipt of the form, as demanded by specific application
• output data in the format requested - including ASCII, XML, EXCEL, HTML
• deliver output data via internet E-mail, FTP upload or couriered electronic media.

Quality Control

Datalink designs quality into all aspects

TERMS
Our pricing and payment terms are negotiable. Turnaround times are also negotiable since we operate a 24X7 data entry operation and intend to offer the same for Customer Care services.

LOCATION Trinidad & Tobago - Morvant, EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.