UNITED STATES OUTSOURCING COMPANY
UM Global HR Inc.
Global Outsourcing Advisor and Management Consultant
UM Global HR is a premier global outsourcing advisory firm that helps organizations develop and implement growth strategies and enhance operations by capitalizing on a well executed global outsourcing strategy.
"We come from the vendor side of the house", so we are deeply familiar with the industry, the hidden costs, the risks and the real benefits of outsourcing.
Utilizing our multi-industry experience, technological capability, and best practice processes, we provide outsourcing solutions, due diligence, vendor performance monitoring, and development of alternative solutions to outsourcing.
Our strategic approach to global outsourcing is supplemented by a comprehensive due diligence / due care model.
D3C™ (Due Diligence / Due Care) is a proprietary Business Intelligence solution that allows enterprises to quantify risks, growth and opportunities. D3C™ integrates data and dashboard visualization tools to permit live data feed, dynamic reporting, scoring mechanisms, data granulation, and drill down capability.
Clients that rely on UM Global for Outsourcing Advisory services minimize the risks and maximize the benefits of outsourcing. Our proven track record includes:
30% reduction in upfront costs for a maritime company
22% reduction in the costs associated with hardware and a 3-year services contract for an international financial advisory firm
45% reduction in systems development costs for a major national retailer
15% reduction in the cost of a telecommunications infrastructure for a global financial services provider
1. Evaluation of Strategy & Opportunity
Determination of specific outsourcing goals and objectives and create an insource vs. outsource decision framework
Identification and prioritization of potential outsourcing opportunities
Development of detailed business case
2. Vendor Assessment & Selection
Definition of detailed requirements
Definition of delivery model
Development of RFI, RFP documentation
Evaluation and selection of vendors
Development and finalization of operating model
Definition of governance structure
Negotiation of contract and service level agreements (SLAs)
3. Planning & Transition
Development of transition plan (key activities, milestones, resources, dependencies)
Facilitation of transition operations and/or initiation of projects
Documentation of lessons learned to improve partner management
4. Ongoing Partner Management
Measurement of outsourcing effectiveness using appropriate metrics, SLAs, and business case
Vendor performance management using D3C™ (Due Diligence / Due Care)model.
Quick implementation of improvements and adjustments
Reevaluation of outsource vs. in-house decision based on industry and business changes and lessons learned
Evaluate feasibility of additional outsourcing
United States - Richardson, Texas
YEARS IN BUSINESS
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