PAKISTAN OUTSOURCING COMPANY

DESCRIPTION
MachSol offers a host of integrated remote support services. These include customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing. Web based services including real-time chat among others.

MachSol's unique 'co-sourcing' model and 100% BPO focus has enabled us to re-engineer processes and also provide value-added services. These services vary from simple (customization of processes in keeping with the client's requirements, knowledge management) to complex (using technology to enable enhanced performance on metrics, reporting tools, middleware).

In addition to this, MachSol's 'Centers of Excellence' including Transitioning and Project Management and its 'Process Improvement Team' enable a solid platform for sharing best practices. This has helped the company in providing significant cost savings, improved productivity and quality levels and other value added services to its clients.

SKILLS
Customer Care
Ensuring customer ‘delight’, building loyalty and creating opportunities

We provide exceptional experience in:

Customer retention
Research escalated cases and provide solution
Cross-sell / up-sell purchases
Compliant and query resolution
Activation and change of services
Billing queries
Product information support
Order management
Warranty / replacement support
Booking and reservations
Loyalty programs
Account queries and maintenance
Insurance claims calls

Technical Support
Extending support beyond sales by providing simple solutions to complex problems

Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. Machsol is providing all levels of technical support for businesses and consumers. This includes providing services for simple customer service, product information requiring specialist knowledge and complex issues management. The services also include tech-support related to escalations and high-end queries.

Provide step-by-step guidance to queries on:

Troubleshooting support
Installation support
Software usage and problems
Application and desktop related queries
Internet related issues
Connectivity problems
Up-sell / cross-sell services and products
Computer hardware queries
Product related services queries
Product upgradation and accessories

Collections
Reducing risk and enhancing bottom lines

We have implemented both inbound and outbound calling processes for our financial services clients. The outbound calls are made for the 1st and 2nd stage collections from prime and sub-prime mortgage customers of the client's home mortgage products. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment.

The agents handling these accounts are fully compliant with the Fair Debt Collections Act. All agent

LOCATION Pakistan - Rawalpindi, Punjab EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.