LATVIA OUTSOURCING COMPANY

DESCRIPTION
Founded in 2004 by a group of British investors & managed by a team of experienced British managers, LCC provides high quality integrated business services to meet your most exacting demands.

We offer full CRM and contact centre services to the financial, insurance, utilities, travel, telecoms and retail markets

With Multi-lingual staff, English, Russian, German, Swedish, Norwegian, Finnish, Latvian, Lithuanian, and Estonian, we provide flexible cost effective, outsourced solutions from our Riga based centre

Our inbound and outbound campaigns produce impressive results and we have an excellent track record in the following areas:

SKILLS
? Lead generation
? Telesales
? Customer retention & winback
? Appointment setting
? Telemarketing
? Customer satisfaction surveys
? Helpdesk
? Marketing support services
? Back Office support

Inbound
o automated call handling (IVR) menu & data capture
o intelligent ‘skill based’ call routing
o CLI & screen popping
o Caller Queue position feedback
o Inbound queue by campaign
o Call recording 0% - 100%, by campaign
o Voice Mail capture & playback
o Intelligent (real time agent availability) web button “call back”

Outbound
o Multiple simultaneous campaigns - managed prioritisation
o Preview, Progressive or Predictive (using Sytel dialler engine) dialling
o Call recording – from 0% to 100%, set by campaign
o Pooled or dedicated call queues
o Auto call appointment handling

General
o Integrated e-mail handling – emails presented to & sent by agents or sent automatically on required criteria
o SMS integration – allowing SMS messages - sent automatically based on required criteria or individually by agents
o Open data base connectivity – allowing external ‘client’ databases linked real time or for periodic update

TERMS
Payment terms 30 days from invoicing
pricing dependant on nature of contract and language requirements.
Typically 30%-40% of UK costs

LOCATION Latvia - Riga, Riga EMPLOYEES 5000+ YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.