UNITED STATES OUTSOURCING FREELANCER

DESCRIPTION
OMC was founded to offer a host of services within the Diret Marketing and Call Center arenas. OMC handles a varity of items such as; outsources your call center needs (BPO), manages your call center or outsourced relationship to increases performance while lowering operating costs, builds your call center from the ground up, creates training curriculum, trains staff, implements technology solutions or maximizes current technology.

Here are some of the industries we have expertise in:
Arts and Entertainment
Banking
Brokerage
Cable
Consumer Services
Energy
Financial Services
Insurance and Health Services
Luxury Goods
Proxy Solicitation
Publishing
Telecommunications

Our assessments are conducted onsite and typically include detailed assessments and recommendations for performance improvement in your contact center or your marketing and operations efforts. This can include items such as: business processes, performance metrics, reporting, management systems, infrastructure, organization, technology applications, and/or direct marketing methods (i.e. Mail, e-mail blasts, affiliate marketing with web site, Outbound, etc). Here are just a few areas that can be assessed by us:

? Customer satisfaction metrics
? Impact of current customer satisfaction levels on the organization
? Current call/contact center performance metrics
? Reviewing and assessing management reporting tools
? Staffing levels against contact volumes
? Customer contact access, handling, and routing
? Customer contact and business process workflows
? Customer self-service utilization
? Current Quality Assurance process
? Current agent training curriculum
? Call/contact center costs including PRI and long distance charges

SKILLS
Here are just a few areas of expertise;
 Build New Contact Center from the ground up
 Create and document Methods and Procedures
 Create Training Curriculum
 Development of Direct Marketing Campaigns/Market Segmentation
 Find and/or Manage Outsourced Relationships
 Hire, Train and Develop Staff
 Increase Customer Loyalty
 Lower Call Center Operating Costs
 Install and Script Dialers
 Improve Quality & Productivity Performance
 Maximize Returns on Technology Investments
 Optimize Service Levels
 Enhance Customer Access
 Reduce Wait Times & Abandon Levels
 Increase First-call Resolution
 Improve Center Efficiency & Productivity
 Decrease Customer Charge-Backs
 Decrease Transfers & Call Backs
 Build Telecommunications Infrastructure

TERMS
Clients may contact OMC for a full scale proposal including terms, timeline and proposed areas of focus. Most assignments are performed on a project basis with a monthly fee.

LOCATION United States - New York, NY EMPLOYEES 1-5 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.