INDIA OUTSOURCING COMPANY

DESCRIPTION
Company

Thinking like a customer
. . . it seems simple enough, doesn't it? What do customers want?
"It's easy," they say. "All we want is personal attention, courteous service, accurate information and relevant communications."
Retaining customers by providing a stellar experience may be common sense, but it's certainly not easy. Caring for customers on a personal basis when they number in the millions is only achievable with scalable infrastructure and customer-centric solutions.
That's were Transtel comes in--we're dedicated to helping clients "Think like a customer" and increasing the value of every customer interaction. Our integrated customer management solutions, including Customer Care, Sales, eCommerce, Marketing and Fulfillment Services, are all designed and executed from the customer point-of-view. Transtel's "Thinking like a customer" focus ensures that your customers receive the best possible experience every time they touch your company.

SKILLS
Area of Expertise
Transtel a global infrastructure service company focused on managing each stage of a customer’s experience. We provide and integrate a full suite of customer management services for our clients, allowing them to maximize their customer relationships through a single service provider.

Our solutions, which we refer to collectively as customer experience management, include:

Customer Care Services: Transtel provides customer service, sales and technical support on a 24x7x365 basis through email, online Chat, fax, phone, Self-Help and mail. Ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

Fulfillment Services: Transtel offers comprehensive, scalable fulfillment services: order and payment processing, warehousing, inventory management, order pick, pack and ship; eCommerce, catalog, continuity services and returns processing activities. Through these services, we distribute our clients' products to their customers accurately, efficiently and cost-effectively.

Marketing Services: Transtels Marketing Services encompass a powerful combination of customer acquisition programs, customer retention programs and relationship management infrastructure designed to maximize the lifetime value of customers. These services include continuity programs, loyalty programs, eCommerce services, inbound and outbound telesales, database development, campaign management, customer analysis, eMail communications, list management and list brokerage.

TERMS
prices and terms are discussed on table our with client directly as it is very much confidential

LOCATION India - mumbai, maharastra EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.