INDIA OUTSOURCING COMPANY

DESCRIPTION
Customer One LLC is a US based IT enabled services company with an international brand, "Customer One Contact Centers" having knowledge centres in India. Customer One offers voice as well as data based BPO services. Customer One encompasses state-of-the-art infrastructure with robust technology, world-class processes, best people management practices, and ability to scale up the operations with minimum lead-time.

Customer One works together with you as a partner, building a strong, successful & long-lasting relationship with your end-customers. Customer One understands the specific challenges faced globally in acquiring & retaining the customers. Customer One offers customized solutions for the entire customer interaction cycle ranging from customer acquisition, sales, customer care and retention with our voiced based inbound & outbound services.

With the best industry standards (COPC), and proven methodologies (Six Sigma), Customer One is dedicated to continuous improvement and world class service delivery.

Customer One is headquartered in US, with operations in Mumbai, the financial capital of India, and one of the major hubs of the business world. Customer One encompasses state-of-the-art infrastructure with robust technology, world-class processes, best people management practices, and ability to scale up the operations with minimum lead-time.

At Customer One, we believe that the success of outsourcing is mainly determined by the delivery model. World-class processes, best of human assets supplemented with state of the art training, effective migration planning & execution minimizes errors & ensures smoother flow of operations.

A total customization is done based on the needs of the client and form of the business. Customer One boasts to have world-class training methodologies for the voice quality to ensure quality customer interaction & customer delight.

With the best industry standards (COPC), and effective methodology (Six Sigma), we are dedicated to continuous improvement and world class service delivery, so your customers receive world class service from our team with the added advantages of:

• Proven project management methodology
• Workforce operations expertise
• Agent evaluation processes
• Reporting capabilities

We work relentlessly to work as an extension to your company.

SKILLS
Customer One helps you make your business more successful by working together with you as a partner building a strong, successful long-lasting relationship with your end-customers.

Customer One understands the specific challenges faced globally in acquiring & retaining the customers. We offer customized solutions for the entire customer interaction cycle ranging from customer acquisition, sales, customer care and retention with our voiced based inbound & outbound services. We offer the following services to our clients.

Customer One offers following services:
• Inbound
• Outbound
• Business Process Outsourcing

Inbound Services Offered

We provide in-depth 24x7 customer service support. We know that every call means a business opportunity. With one of the most advanced call routing system and complete support services, we make sure that when your customers call, they receive prompt, warm and professional service. Whether you need to answer 100 calls in a day, or 10,000, our Customer Service Associates respond to your end-customers, or prospects in a timely, polite and professional manner.

Our Inbound call center offers communication services, which are specially designed to maximize your efficiency, may it be your direct marketing efforts or your technical support.
• Customer Service
• Credit Verification
• Telesales
• Product information
• Help Desk Management
• Technical support (Tier 1/ Tier 2)

Outbound Services Offered

From lead generation and product sales to database enhancement, Customer One Outbound call center has been developed to handle all of your outbound telemarketing needs.

Outbound Call Center Expertise - Our experience in the outbound call center industry, along with our technological solutions, quality assurance programs, and commitment to customer service excellence enables you to achieve maximum results of your direct marketi

TERMS
Customer One’s value proposition is based on its low cost-high quality-scalability model.

We are uniquely positioned to service the whole spectrum of inbound and outbound customer interaction and back office processing services to our worldwide customers. Customer One has the proven expertise in providing various offshore BPO services to its clients. With our rich experience of various verticals, we have a strong domain knowledge of these industries that helps in customizing our services to specific needs of a particular vertical and a particular company.

LOCATION India - Mumbai, Maharashtra EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.