CANADA OUTSOURCING COMPANY

DESCRIPTION
In Genius Solutions Inc. (IGS Inc.) is a contact centre consulting organization that provides products and professional services to clients internationally. IGS Inc. specializes in:

- "Right-Shore" Global Outsourcing
- Customer Experience "In Genuity"
- Contact Centre Optimization
- Work @ Home Strategy
- Business Continuity Planning
- Process re-engineering and technology solutions

IGS Inc. has a primary focus on the North American market specifically with prospective clients that are considering to off-shore their voice, back-office, and IT operations. Solving our client’s ‘real-life’ problems is our business goal. Often times in contact centres, operations management does not have the skill-set to make strategic decisions on business transformation initiatives.

Our services are tailored around “closing the gap” between desired state and current performance. We take a lot of care to look at the businesses we serve in a holistic manner to ensure we are considering all of the cause/effect scenarios. Our clients appreciate our focus on ‘simplicity’ and our ability to ‘cut through the noise’ and help them to prioritize. It is the In Genius Solutions Inc. philosophy to ensure the solutions we provide are feasible, and cost-effective for the organization. We pride ourselves on empowering our clients to make the right decisions.

SKILLS
In this constantly changing business market, demands for strategic consulting from industry experts is crucial for organizations who want to avoid the cost associated to making misguided business decisions.

In Genius Solutions Inc. provides professional business transformation consulting in the areas of Customer Experience, Strategic Outsourcing, and Transformational Business Change. We collaborate with alliance partners and industry experts to provide our clients with the “best-in-class” products and services available.

Our years of experience comes from working with leading companies in the financial, telecommunications and outsourcing industries in North America, India and the Philippines. Our clients span a wide spectrum of industries and include government agencies, major banks, insurance providers, credit card service providers, wireless and landline telecommunications companies, on-shore and off-shore contact centre and BPO outsourcing providers, major retailers and utilities.

Recent Consulting Engagements:

- Providing solutions to real business challenges:
- Off Shore Strategy and Deployment (Leading Canadian BPO, Major Credit Card Provider)
- Customer Experience Strategy (National Telecommunications Company)
- Work @ Home Feasibility Study (Loyalty Management Group)
- IVR Strategy Roadmap (Major Canadian Financial Institution)
- Contact Centre Assessment (Leading Insurance Brokerage)
- Contact Centre Start-Up (International Credit Card Provider)
- Workforce Management Improvement (Financial Institution)
- Disaster Recovery Planning (Telecommunications Contact Centre Ops)
- KPI Scorecard Development (Multiple Contact Centres/ Industries)
- Process Automation (Multiple Contact Centres/Industries)

TERMS
Prices quotes per project.

LOCATION Canada - Mississauga, Ontario EMPLOYEES 6-19 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.