CANADA OUTSOURCING COMPANY

DESCRIPTION
Maple First International opened in 1998 to support Insurance companies looking to outsource telephone customer service. At this time we worked with North American call centers to develop and implement solution strategies. We developed working relationships with businesses of other types such as telephone companies, hotel chains, investment companies, banks, and others requiring outsourcing of customer service, sales, and back-end office duties.

Required aspects of the solution strategies led us to develop telephony software to meet the complex multi level queuing and call distribution demands of inbound telephone traffic.

In 2002 we began to include call centers in India, Nepal and the Philippines to handle our growing traffic. The efficiency and cost effectiveness of distributing our work to international centres has become a dominant feature of Maple First International. The advantages are that all call center employees in these countries are college graduates with tremendous pride in their jobs, the centers are run with the most up-to-date technology, and we can provide services to our clients of equal or better quality but at a fraction of the cost.

Currently we operate in over 200 call centers internationally with access to over 5000 representatives - no job is too small or too large for us to tackle. We maintain the highest standards of professionalism, quality control, innovative technology, and productivity.

Our offices are located in Montreal, Chennai & Delhi.

SKILLS
Maple First International provides outsourcing of customer service, sales, and back-end office duties to companies of any size and all requirements. We develop solutions for your company in a completely integrated environment - one in which you can have as little or as much involvement as you like. We operate in over 200 call centers internationally with access to over 5000 representatives available 24 hours each day and seven days each week.

Our department for customer service implementation offers off-the-shelf standard products that range from a simple front end customer service/answering service shell to complete detail oriented and high tech expert solutions with follow up. We will work with you to develop exactly what you need at the highest quality and lowest cost.

We provide back-end-office outsourcing services to handle jobs for our clients ranging from appointment reminders and appointment setting to payroll services and bookkeeping to web-page design and implementation; from order processing to database management. Several of our centers operate as divisions of high-tech development and service companies and as such are particularly well suited to provide web site Internet support.

The outsourcing of sales is the least expensive option for many businesses today. Our associate centers work cost effectively to sell upgrades, service agreements, health and beauty products, computers and computer services like Internet, television cable and satellite services, and just about anything else that can be purchased over the telephone or through the Internet.

Maple First International's domestic office supervises and monitors all outsourced services. We maintain uniformly high standards throughout the entire scope of our international outsourcing operations. Our reporting to clients is prompt, detailed, and complete.

TERMS
Our clients include insurance companies, banks, and investment firms. We work for telephone, internet, cable and satellite television service providers in the USA, Canada, and the UK. Travel companies, vacation resorts, call centers in the United States and Canada, health and beauty product companies, market survey companies and polling companies also are part of our client base.

LOCATION Canada - Montreal, Quebec EMPLOYEES 6-19 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.