CANADA OUTSOURCING COMPANY

DESCRIPTION
KRK's focus to deliver highest level of quality is reflected in the benchmarks that we are setting for the other BPOs. Our vision to be the best in the class is possible because of our people who have the functional expertise, our quality processes and the state of the art technology driving our business. With KRK you can look forward to total CRM solutions from the most preferred and cost effective global destination, India. The advantages that you can look forward to includes:

1. 24x7x365 Coverage
We are committed to fulfill the client needs all round the clock and throughout the year. With very effective planning and scheduling mechanism, we ensure that we are able to cater to your need round the clock and provide you with 24X7X365 coverage. So, this means whatever country you are located in, or whatever time you want to provide service cover to your business needs, we will always be there with you.

2. Finest Resources
at KRK, we leverage highly skilled, English speaking professionals based in offshore locations to derive cost-effective solutions for our clients. Being a service-oriented firm, the backbone of KRK's service is people. So it takes extra care in creating an atmosphere that catalyses individual and creative growth, by offering its people with a well thought career path and by encouraging a culture of frankness and transparency. Everyone at KRK is empowered to make contributions in improving and adding value to our client's productivity. With our focus on employee development and career growth, we make sure that we retain our knowledge base and make them experts to meet your needs.

3. World Class Training
Trainings planed and conducted for our people are simply world class. We make sure that we pick the best of the trainers from within or outside to impart trainings which are not just lectured but a learning experience. While we take utmost care in preparing training modules for our people, we also make sure that the delivery of the training is also customized depending on the need of the hour. Our people who have gone through various trainings with us, call our trainings to be fun-learn sessions. Through our training model, we are able to make sure that we deliver on all the metrics better then anyone in the industry.

4. Quality Management
With our commitment to deliver exceptional quality, we have invested lot of efforts in optimizing our quality management systems. Based on client requirements, we tweak our quality management system to give optimum output to all our clients.

5. Management
Even if you have world class infrastructure, best people, state of art technology, if the resource utilization is not good, it may lead to loss to both us and our clients. We have always kept this in our mind and this is one reason you will see that the resource utilization done by management at KRK is optimum. We always focus on both sides of the coin i.e. client and our people.

6. Profits
Ultimate aim of running any business - profits. With our dedication to build long term and profitable partnership you will se your business booming with us. Key profits that you can look forward to are:
» Timely support to your customers
» Increased satisfaction
» Increased trust from your customers
» Increased sales and profits
» Reduced costs per sale
» Maximum phone productivity
» Increased number of appointments
» Increased customer base
» Increased lead generation
» Higher number of qualified leads
» Higher number of closed sales
» Better customer retention
» More immediate feedback
» Better results through test marketing
» Increased market share

Various research activities such as data processing and analysis, can be performed offshore
at a lower cost base, leading to savings as high as 40-45%. KRK provides with world-class quality deliverables, consistently submitted in strict adherence to time deadlines.

SKILLS
KRK is a one stop solution to all your customer support needs. Be in inbound or outbound customer support, you can expect highest level of quality and satisfaction with us.

Following are the functional area in which KRK has the required expertise to provide all answers to your customer care needs:
1. Financial Servies
2. Insurance Services
3. Telecom Services
4. eCommerce and Retail Services
5. Travel and Hospitality Services

KRK provides backend support and processes a high volume of transactions for its clients. Our systematic approach towards training, quality control and service delivery helps our agents/associates process transactions and consistently perform above the clients' enterprise averages. We delivery high accuracy and provide support in:
- Research, analyze and resolve queries
- Claims registration, processing and adjudication
- End-to-end order fulfillment and logistic management
- Correspondence management
- Service changes
- Liability processing
- Account verification and confirmation
- Information validation
- Skip tracing
- Documentation
- Payroll processing
- Account maintenance
- Application processing
- Data conversion

Various research activities such as data processing and analysis, can be performed offshore
at a lower cost base, leading to savings as high as 40-45%. KRK provides with world-class quality deliverables, consistently submitted in strict adherence to time deadlines. Through KRK’s service, one has access to high-quality research and analytical skill sets as and when they need them our market research support services.

KRK has a comprehensive range of offerings as part of its market research and analysis services which include:
- Data collection
- Web surveys – design, development and hosting
- Telephone surveys
- Email surveys
- Secondary data collection
- Data processing
- Data entry
- Data cleaning
- Data validation
- Open ended coding
- Data tabulation

TERMS
$9 per hour. Advance of 500 hours payment should be weekly.

LOCATION Canada - Vancouver, BC EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.