BUYERS
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CANADA OUTSOURCING COMPANY
RELIANCE
Largest Customer Care/Service Support, Technical Supp & BPO Serv Provider
DESCRIPTION
-We provide the world’s most robust BPO framework to handle your mission critical business
-We provide wide range of serivces-
(A). Customer Care
1.Account Inquiries
2.Billing Support
3.Account Maintenance
(B). Complex Process Management
1.Order Management
2.Order Exception Resolution
3.Case Management
4.Claims Resolution
(C). Technical Product Support
1.Product Troubleshooting
2.Usage Support
3.Enterprise Solution
-We are India’s largest private sector company
-We are India’s only private sector Global Fortune 500 company
-We own and operate an infrastructure and construction company
-We own and operate power plants generating energy
-We own and operate one of the worlds largest international submarine fiber optic networks
-We built and manage the largest and most complex telecommunications network in India, spanning over 80,000 kilometers of fiber optic cable, covering 90% of India’s population
-We own our own Global Gateways
-We own four North American POP’s
-We own India’s largest CDMA wireless network
-We operate from our own 140 acre secure campus, with 2.2 million square feet of office space, spread over 14 buildings, helipad and an internal transportation system
-We own one of the largest and most sophisticated Network Operations Centers in the world
-We have four level-3 Internet Data Centers hosting mission critical data for some of the world’s largest companies
-We have a dedicated process engineering team
-We have global certification in quality
-We have a strong North American team of experienced client service and business development personnel
SKILLS
We provide wide range of serivces-
(A). Customer Care
1.Account Inquiries
2.Billing Support
3.Account Maintenance
(B). Complex Process Management
1.Order Management
2.Order Exception Resolution
3.Case Management
4.Claims Resolution
(C). Technical Product Support
1.Product Troubleshooting
2.Usage Support
3.Enterprise Solution
TERMS
Due to our large scale operations and operational expertise we are able to provide the best services at the most competitive rate to our clients. Our client list includes US's Fortune 100 bank, A large software solution company, India's largest telecom service provier, a large utility company and a large oil & gas company.
LOCATION
Canada - TORONTO, ONTARIO
EMPLOYEES
5000+
YEARS IN BUSINESS
4-6 years
CONTACT INFORMATION
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