BHUTAN OUTSOURCING COMPANY

DESCRIPTION
DRUKONNET BUSINESS SERVICES is the brain-child of Royal Family of Bhutan. The concept of developing in terms of BPO industry is in its budding stage, however Bhutan is well positioned to derive benefits from the ITES market and become a key hub for these services. The country's strength in the form of low staff costs, a large pool of skilled, English speaking workforce, conductive policy environment and Government support has made Bhutan a popular and an innovative choice for customer seeking outsourced services.

? Advantage Bhutan

• Government’s urge to increase employment in the form of BPO sector opened vitas for Bhutan
• English speaking and IT savvy workforce suitable for Call Center
• Bhutanese view BPO jobs as a good career option to grow as distinct independable country in the world map, in terms of Global Market
• Most of the highly qualified Bhutanese work abroad, now the zeal to work for the country, has aroused their sense of patriotism and work to their potentials
• Apart from Bhutan Telecom, we have also hired Indian Optical Telecom Services to meet call center requirements

? IT Support

DBS has put forward a big time challenge to the Global Market in terms of Information Technology. We at DBS have taken special care to cater to the clients’ growing needs. We have stabilized the business with Blade Center Solution Servers, which are connected to Ethernet Routing Switch. To meet any unavoidable circumstances, we have a fully secured Backup Library. To have better control over data management, we are equipped with Multi-Level Bio-Metric Access Control to Data Center.

? Customer Interaction Services
Customer Relationship Management is an area of vital concern for corporate all round the globe and DBS combines people, technology and processes to create solutions in a number of related spheres. We strategize our business to identify, cultivate and maintain long-term profitable customer relationship. We consult on creating strategic sales, marketing and internet-based solutions for our clients. Our competent domain expertise enables us to offer a wide range of options:

• Voice support with facilities to handle large volumes of both inbound as well as outbound calls;
• Live e-mail assistance with representatives monitoring mail constantly, to reply ASAP
• Chat online as well as telemarketing. Trained and skilled professionals are available 24/7, to add value to the services provided to your customers.

? Business Process Services
Enterprises which are involved in large data entry work, database processing and management processes such as ticketing, accounting and other HR related activities, need to deploy vast workforces and DBS has much to offer in this regard. We have broadly divided it into two broad categories, namely;

• Back office outsourcing which includes internal business functions such as billing or purchasing
• Front office outsourcing which includes customer-related services such as marketing or tech support

? Data Management
DBS covers the entire spectrum of data management including conversion, processing, dissemination and analysis. We have designed a complete network of Multi-Level Bio-Metric Access Control to Data Center, which automatically keeps a track of all the data compiling and data collating.

With professionals skilled in the areas of Data Conversions (where large volume of jobs are handled across myriad platforms and languages), Data Warehousing (where data is stored in classified sections to allow for immediate access), and Data Mining we impart invaluable service to our clients

SKILLS
Data Entry, Inbound and Outbound, Customer Services

? Customer Interaction Services
Customer Relationship Management is an area of vital concern for corporate all round the globe and DBS combines people, technology and processes to create solutions in a number of related spheres. We strategize our business to identify, cultivate and maintain long-term profitable customer relationship. We consult on creating strategic sales, marketing and internet-based solutions for our clients. Our competent domain expertise enables us to offer a wide range of options:

• Voice support with facilities to handle large volumes of both inbound as well as outbound calls;
• Live e-mail assistance with representatives monitoring mail constantly, to reply ASAP
• Chat online as well as telemarketing. Trained and skilled professionals are available 24/7, to add value to the services provided to your customers

TERMS
Negotiable

LOCATION Bhutan - Changzamtog, Thimphu EMPLOYEES 100-499 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.