BAHRAIN OUTSOURCING COMPANY

DESCRIPTION
Mission Statement
To add value to our clients' business by providing cost-effective, premium quality customer management services and be the preferred vendor for off shored, outsourced BPO services.

Our Goals/Objectives
Global Sourcing Communications rigorously follows the Voice of Customer (VOC) process, which captures the clients' culture and values and enables the teams to distil the same right down to the agent level. In effect, the operations floors become an extended site for our clients.

The process training at Global Sourcing Communications is initiated with a detailed session on the client's background, business model, culture, values and mission. This instills a sense of belonging.

Global Sourcing Communications encourages subject matter experts from the client to be onsite at our facilities, to not only assist with the transition process but also help re-create the client's culture at global communications. Each team follows the working and holiday calendar of the client. This results in increased understanding of the client and the end customer. The clients' disciplinary policy is mirrored and approved by Global Sourcing Communication's human resources team.

SKILLS
Global Sourcing Communications is an innovative contact centre services and solutions company wholly focused on maximising contact centre performance for its customers. Global Sourcing Communications offers business consulting, technology integration and outsourced services.

We're proud to be part of a network that provides excellence to its clients and growth to the businesses it links. We're sure we can provide that kind of advantage to your business too. No matter how big or small, no matter what industry you or your customers are in.

We believe that all our clients have a right to fulfill their potential. We believe our duty is to help them turn every market move into commercial success. When opportunity calls, we'll
answer for you. We're not simply selling contact center services.

At Global Sourcing Communication we're poised to deliver customer satisfaction. We provide outsourcing solutions that fit into your overall strategy and help achieve your goals. We are flexible in terms of service scale and levels, to match your needs as they develop. How do we make sure we keep this promise?

TERMS
Prices differ from project to project.

LOCATION Bahrain - Umm Al Hasam, Manama EMPLOYEES 50-99 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.