AUSTRALIA OUTSOURCING COMPANY

DESCRIPTION
Recent emphasis has been on reducing costs of call centre agents which has lead companies offshore to perceived “cheaper” locations.

Our approach is to look at the entire process leading to a customer interaction.

In this way we are able to provide client centric solutions that improve the experience of each customer contact and lower the overall cost of the interaction.

This has been proven to increase customer approval of your brand while improving your bottom line.

SKILLS
We focus on long term relationships building mutual success by continued process improvement. Our verticals include government, financial services, travel, IT, customer service and technical support.

We specialise in in processes where a high level of data security is needed and have a number of governments as clients.

TERMS
We build flexible pricing models on a case by case basis to suit our clients. For basic BPO activity delivered from our New Zealand centre for example, we would be looking at below US$20 per FTE per hour.

LOCATION Australia - Melbourne, Victoria EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.