ARGENTINA OUTSOURCING COMPANY

DESCRIPTION
Our Holding consists of two Call Centers and Contact Centers, each with its own name and structure with a total telemarketing structure of 100 positions.

We have been commercializing products and services for a leading multinational telecommunication company since 1997. We have specialized in Telesales & Telemarketing, being awarded by the QUALITY of our procedure.

Both structures are similar with commercial sections integrated by supervisors, team leaders and trained telephone salesmen. There are Administrative, Human Resources, Quality Control, Internal Auditing and System departments. Both are assessed permanently by external Accounting and Legal Firms.

STRATEGIES
a) HUMAN RESOURCES
- Permanent training and motivation of our staff is the base of quality and transparency in our service.
- Our telephone agents have a commercial profile and their salaries vary according to the success obtained.
b) TECHNOLOGY
- We rely on necessary and adequate technical resources to do all kind of Call Center business.
- Digital PBX Telephone Systems, Structured Net of Data and Telephony – Cat.5, Internet, Software, Servers and PCs, Monitoring, Recording and Supervision Systems.
c) PROCESS
- Analysis step by step of the operative process with those in charge of each section, looking for efficiency in the result and efficacy in the business.
- Data base administration, preparation of campaigns, supervision, detailed information and calls report.

VISION
Our company, in the area of sales, is measured by figures and results which mark the success in the business. Nevertheless, our philosophy and procedure are related to the Quality of Proceedings, Excellency in the Customer Service as well as Transparency in the Procedure. These principals are necessary to reach the objectives, increasing the value and profitability of our client, applying the combination of know-how and advanced technology to the established needs. In this way our clients are able to feel free to concentrate in important aspects of their specific activity instead of doing so by support system.

SKILLS
COMMERCIAL POLICY
1) SALES SPECIALISTS
We specialize in product and service sales. This enables us to provide any other Call Center service.
2) WIN-WIN STRATEGY
Our win-win commercial proposal is variable to the results obtained.
3) EXCLUSIVITY
We wish to feel part of our client’s organization and this is only obtained with the exclusivity of our client in his field.
4) SELECTED CLIENTS
We choose to focus and select few clients who receive our best attention, offering our premises as their own for better control and business domain.
5) QUALITY OBJECTIVE
We look for long term profitability that is only met with a good quality index versus volume.
6) FLEXIBLE AND FAST
Our Call Centers are managed by its directors which permits quick taking of decisions and shows the business compromise.

SERVICES
Our company provides telemarketing services, inbound and outbound, we have trained operators teams and we use effective communication tools.
Call Center services available full-time 24x7:
- Sales of products and services.
- Customer service.
- Collection.
- Market Research.
Contact Center tools available in each position:
- Telephone
- Fax
- Internet
- E-mail

TERMS
Why Offshore in Argentina?
Because it is an important economic benefit for identical service and with the same quality index. Argentina is one of the less expensive markets in the world providing this service, it has a modern telecommunication infrastructure over a digital telephone system, and people possess a high cultural standard and are prepared for this type of work, many speaking several languages.

Don’t hesitate to contact us and tell us your needs. We will be glad to give you all the information you require.

LOCATION Argentina - Buenos Aires, EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.