UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
Apex CoVantage, LLC (Apex) is an US Based provider of Knowledge Process Outsourcing (KPO) services. We opened our first KPO service center in 1988 and subsequently pioneered the market for offshore services. Today, we provide contact center, engineering, epublishing and prepress solutions, as well as professional KnowledgeSolutionsSM, from a global network of service centers. Our clients include many of the largest, fastest growing and most admired companies in the United States, Europe and Australasia. In every industry and every service area, these clients are reaching the next level of service performance in partnership with Apex.
Our mission is to partner with our clients as their global outsourcing supplier, providing quality customized contact center solutions that increase efficiency, revenue, and profitability in the global marketplace.
Apex maintains eight strategically located call centers throughout the world, including the Philippines, India, South America, and the Caribbean. Our KPO customer base includes many well-known, market-leading companies. These include Qwest Communications, Verizon, Baltimore Gas & Electric, and Exelon Energy.

SKILLS
2.1 The Apex Advantage
Apex is an expert in managing diverse call center cultures worldwide. Our proven US management team, with an average of 15+ years of experience, provides a central point of contact for easier management of multiple centers.
Our established Project Management model provides the following:
• Single point of contact
• Thorough implementation process that dramatically increases the likelihood of program success
• Micro-management of call centers to ensure compliance with program requirements
• Expert recommendations on programs to save time and money
2.2 Call Center Locations
Manila Philippines 4500
Chennai India 5980
North America USA 3000
Santiago Dominican Republic 150
Santo Domingo Dominican Republic 300
Buenos Aires Argentina 1200
In Progress Mexico 4500
2.3 Core Competencies
Apex’s customer care center supports the following programs:
Inbound
• Customer Service/Customer Care
• Technical Product Support
• Enterprise Help Desk
• Sales
• Bi-lingual Spanish Capabilities
• Third Party Verification
Outbound
• Acquisition
• Customer Marketing
• Maximizing Lifetime Value
• Pre-Attrition and Retention Efforts
• Bi-lingual Spanish Capabilities
• Account Receivable Management

TERMS
Apex is a private, employee-owned company. As such, we have had a policy from the outset to maintain confidentiality with regard to our financials. However, we recognize that customers need to assure the financial stability of their vendors. Should Apex be selected as a finalist in our client’s process, under cover of a Non-Disclosure Agreement, Apex can provide the requested financial information.
In the meantime, we submit the evidence below of Apex’s financial strength and stability.
• Reflecting our financial conservatism, Apex’s financial ratios have historically always exceeded industry norms and banking standards.
• At no time in Apex’s history have we missed any financial obligation of any sort, whether to creditors, vendors, or employees.
Apex is a financially strong, cash-rich company, with essentially no debt, ample cash reserves, and a substantial credit line from SunTrust Bank. We have financed our growth through internally generated resources and credit facilities with commercial banks over the years.

LOCATION United States - Ofallon, MO EMPLOYEES 1000-5000 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.