UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
We are Atlanta, Georgia based vendor neutral ASP & BPO services provider, offering various hosted predictive dialer and business process services on TDM & VoIP to contact centers/call centers local USA and international. We provide a point of connectivity and presence in United States of America for routing international voice and data traffic, originating calls to USA, Canada, UK, Australia and many other countries through connectivity to PSTN Network from various Telco providers / carriers at very competitive prices. We have call center customers from India, Pakistan, Nepal, Bangladesh, Costa Rica and Central America currently doing our business using our various voice and data services.

At VELink, the wide range of solutions offered by us along with the value added propositions of service and support helps our customers to develop the precise call center/customer interaction management solution that they need to sustain and grow in this competitive world. A solution that will have a measurable impact on their top and bottom-line results today, and that will scale painlessly as they grow tomorrow. Velink provides their customers the much needed ‘Peace of Mind’ which could only be achieved when they are confident that they have someone working on their behalf, 24 x 7, to make sure that they receive an un-interrupted service at all times. We continue to maintain our credibility and good will in the market because of the transparency and simplicity in the processes that we follow within our organization. This makes us the most ideal partner for any of the contact center requirements in USA and global market.

SKILLS
ASP Services / Hosted Predictive Dialer Services on Lease & Lease2Buy on VOiP & TDM:

Some of features supported by our predictive dialers are as follows.
· Blended application with inbound, outbound and IVR capability.
· Integrated IVR for call overflow and skill based routing.
· Administrator access for campaign and agent configuration.
· Supervisor access for campaign and agent monitoring.
· Excellent lead management options.
· 3-way conferencing and call transfer facility.
· Integrated voice logger and excellent answering machine detection.
· Detailed customizable reporting for MIS purposes.
· Real time statistical data for call analysis.

Co-location Services:
· State-of-the-art data center space for hardware and application hosting.
· Carrier neutral facility at convenient location.
· Connectivity access to multiple carriers.
· 24 * 7 on-site personnel for service and support.
· Advanced security.
· AC and DC power supply.
· UPS and backup diesel generator.
· Equipment insurance.

PSN Services:
· USA domestic interstate/intrastate and international outbound/inbound calling capability.
· Toll free inbound landing (domestic and international) with call volume overflow.
· Local T1s for making outbound toll Free calls and Inbound DID access.
· Multiple Long Distance DS3s and Local T1s from various vendors for redundancy and backup.

Professional Services:
· Back office BPO projects.
· Outsourcing of outbound and inbound business processes & telemarketing campaigns.

LOCATION United States - Alpharetta, Georgia EMPLOYEES 6-19 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.