UNITED STATES OUTSOURCING COMPANY

DESCRIPTION
It is the mission of Telehub Inc to provide clients with top
quality call center services 24 hours-a-day with the greatest
chance of communicating with their end users. We do B2B
and B2C services including both inbound and outbound calls.
We have a dedicated and well trained cadre of customer
support specialists who are able to consistently provide excellent
services delivered in a timely and cost-effective manner.

Whatever a client's customer relations goals are: quantifying
sales leads, taking orders, responding to ad inquiries, market
research, or general information requests, Telehub has the
people with the expertise to professionally service those needs.

Is a business solution designed to help your company reduce
operational costs. Because of our strong infrastructure, the
redundancy of our equipment, phone lines, backup servers
switchers, routers and voice recorders, we can provide you
with the best costumer care center at the best price.
Allow us to build a reliable and sophisticated system for you.

Remember, a lost call means lost money. Don’t loose one more.

SKILLS
Our company specialized in offering the following services to our associates:

Live Remote Call Monitoring:
Once you become a member of Telehub Inc. You will be able to
listen to any call LIVE using our advance monitoring system to
ensure quality of service and improve it or just join the call for
training purposes.
Online Playback of Your Company's Calls:
This feature will allow you to secure login into our site and listen
to any call placed or received for any customer service
representative (CRT).
This tool is very effective because it will allow you to sort
the calls by extension, date, time, or caller id, saving you time
and company resources.

Automatic Statistics Reports:
The automatic report feature will allow you to have record and
detail information of all the incoming and outgoing calls placed or
received for any customer service representative, this is other
management tool that will help you to keep control of the call
flow in your company.

Your Own Custom Introductory Greetings:
Pre recorded greetings and automatic answering system, that
will help clients to get what they need in a much easy way
because they will be able use the keypad to pre select what
they need and the system will guide them to the appropriate
customer service representative. This will traduce in less human
resources and fewer people will be able to take more calls.

On Demand Down Time Redundancy Personnel:
Some companies have in house customer service representatives
and have need to expand using our services, in case that for
any reason the lines goes down by the company site, we will
have extra trained personnel that will assist your customers
until your site is fully operative, that feature will minimize the
downtime and the company losses.

We specialize in replicating a customer internal application and developing a cost effective solution.

TERMS
Please feel free to contact Ray Mercedes the VP of Sales directly to get the pricing you need for your application.

LOCATION United States - Maspeth, NY EMPLOYEES 100-499 YEARS IN BUSINESS 11+ years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.