UNITED KINGDOM OUTSOURCING COMPANY

DESCRIPTION
Bright Finance is a finance broker based in Chapeltown. We use a dedicated 98 seat, multi skilled Contact Centre to drive loan applications into the business, predominately through outbound calling.
Due to the continued success in our field, we are now offering our services to businesses in order to improve their income streams. Could your business benefit from any of our services?

Bright's capabilities as a Contact Centre have been the driving force behind our success.

• 98 seat Amcat blended predictive dialling platform, capable of making 5,000 ‘Right Person Connects’ daily

• We operate until 9pm and cover weekends (9.30am – 5.30pm Saturday and 10am – 2pm Sunday)

• Rapid and timely contact with customers due to deployment of robust processes for call management

• Individually tailored web scripts. Staff trained to mirror partner’s customer service approach and branding

• Both inbound and outbound capabilities

• Highly skilled agents using individually tailored scripts enabling them to take a wide variety of calls from various sources including our introducers’ advertising, website, e-shots or our SMS activity on their behalf

• Ability to make rapid response to ‘call me back’ web enquiries

• Real time CSV/ XML feeds

• Outsource capability - we can handle call overflow from our introducers


• Contact Centre adhering to industry leading standards – all calls digitally
• recorded and continuous monitoring maintains levels of excellence and consistency – we operate in line with OFCOM regulations

• Quality processes are ISO 9001 accredited

Quality bespoke Management Information

SKILLS
Bright Finance predominately is a finance broker, we receive leads from a variety of sources and convert them in our lending department.

We can now offer:

• Bright Finance is a finance broker based in Chapeltown. We use a dedicated 98 seat, multi skilled Contact Centre to drive loan applications into the business, predominately through outbound calling.
• Due to the continued success in our field, we are now offering our services to businesses linked with the Employers Forum. Could your business benefit from any of our services?

• Promotion of events
• Appointment setting
• Retention
• Win-Back of previous customers
• Lead generation
• Campaign testing
• Renewal of existing customers
• Overflow / Out of hours call handling facility

TERMS
For more information, please contact Joanne Day on 0114 2813841.

LOCATION United Kingdom - Sheffield, South Yorkshire EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.