UNITED KINGDOM OUTSOURCING COMPANY

DESCRIPTION
Global Marketing Direct (GMD) provides high quality proactive offshore telemarketing solutions through our synergistic network of international contact centre partners.
GMD are members of The Direct Marketing Association (UK) and have established associations with The South African Government and The Indian Call Centre Association.
GMD work globally spanning the continents of Europe, Asia and Africa.
Whilst the majority of our services are based around telemarketing activity we also provide solutions across the entire direct marketing mix that include campaign data processing and production services.
GMD were one of the earliest UK based companies to operate in the offshore telemarketing field and have been managing offshore telemarketing campaigns since the 1990's.
We understand that for many people who are keen to capitalise on the enormous cost savings that offshore telemarketing can offer, many are often deterred at the prospect of managing telemarketing projects many thousands of miles away. GMD allows you to enjoy all the benefits of going offshore with the re-assurance that your brand is in the safest of hands.
Work will be undertaken by one of our contact centre partners that is most suited to your business and which will have undergone our meticulous partner appraisal.
So irrespective of your industry or your required contact centre application, we will find the best fit for your company.
Projects we manage include; lifestyle database building, business-to-business database building, sales appointment setting, direct sales and ABC accreditation work for controlled circulation publishers.
GMD offer complimentary direct marketing services that our clients find are synergistic with our core telemarketing offering.
Once a contact centre has been appraised and selected and before a campaign can go live, in GMD’s experience the incoming database will be key to the success of the telemarketing campaign.
GMD offer a range of database validation/updating/suppression services to Business to Business and Business to Consumer customer and prospect files.
GMD also offer Business to Business and Business to Consumer customer profiling and analysis to help identify and supply net new prospect data for telemarketing and direct mail campaigns.

SKILLS
Outbound Telemarketing
• Telemarketing database validation and database building
• Telemarketing surveys and questionnaires
• Lead generation
• Sales calls

Inbound Telemarketing
• Media response - Television, Radio, Press, Direct Mail
• Helpdesk/customer support
• Telephone incoming orders
• Internet/e-commerce response

Business Database Services

Consumer Database Services

Database Processing, Validation and Enhancement
• Deduplication of data.
• Matching of data and updating data to the Royal Mail PAF (Post Office Address File).
• Matching of data and updating to the British Telecom Telephone number database.
• Goneaway and deceased records flagging and suppression.
• Royal Mail National Change of Address file (NCOA) - GMD can track and supply new addresses of individuals subscribing to the Royal Mails “mail forwarding” service.

Direct Mail Services
• Data processing
• Print buying
• Laser printing
• Inkjet addressing
• Machine enclosing
• Hand enclosing
• Postal consultancy
• International mail management

Data Protection Consultancy
To provide our clients with practical guidance on this commonly problematic area, GMD have an alliance with specialist data protection consultancy Opt-4 Ltd.
Opt-4 is a consultancy service designed to advise marketers on data protection issues and compliance.

Website Design
• Static and dynamic sites
• Corporate design
• Custom web application development
• Search engine optimisation

LOCATION United Kingdom - Colchester, Essex, EMPLOYEES 6-19 YEARS IN BUSINESS 7-10 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.