ROMANIA OUTSOURCING COMPANY

DESCRIPTION
e-Call works together with companies to optimize customer-facing and back office processes while containing variable costs and facilitating capital divestiture via outsourcing and program management. Above all, our focus is on delivering solutions that enhance the customer experience, lead to stronger brand loyalty for your clients, and bring about higher levels of performance and profitability.

SKILLS
Inbound:

Overflow/Out-of-Hours
Brochure lines
Helplines
Product recall
Nearest dealer

Outbound:

Telemarketing
Appointment setting
Follow up calling
Reactivating dormant clients


Other services:

Email response
Fulfilment services
Call centre hotel
Live Telephone Support
E-mail Support
Live Chat Support
Web Based Self-Help
Knowledge Creation and Management
Training Solutions
“Instant On” Technical Resource Center™
Presales and Sales Support Solutions
Technical Writing Services
Managed eCRM and CRM implementations
Marketing Resources

TERMS
Our strengths include:
Building trust and understanding with every interaction the relationship that exists between you and your customers.
Proactively suggesting and implementing new ideas customized to your company's specific needs.
Thoroughly understanding the fundamentals, as well as the subtleties of your business.
Customizing technological innovations to solve your ongoing business challenges.
Going beyond mere data gathering to give you timely information that supports rapid decision-making.

We are committed to quality in our people, processes and technology ensuring your success every step of the way!

LOCATION Romania - Galati, Galati EMPLOYEES 6-19 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.