PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Contact Center Outsourcing.

In today’s age, businesses need to stay competitive. With the global economy growing closer each day, there is always room for improvement. When outsourcing, it is not just cutting costs as an advantage, but also increasing efficiency in operations and enhancing different areas of your business by experts.

Our objective is simple – we add value by understanding you; we set goals together. We provide services that are available on a 24/ 7/ 365. We are available for your customers at anytime of day, all year.


Why Convocare?

Improve and Enhance.

Using Convocare as your outsourcing partner, you can cut your costs, lower your capital investments, all while you enhance your contact center services. This allows you to focus on your best resources and placing them where they are needed the most.
Our Expertise.

Our service guarantee ensures that our clients are completely satisfied in order to foster a long lasting relationship.

SKILLS
Our Expertise.

Our service guarantee ensures that our clients are completely satisfied in order to foster a long lasting relationship. We provide a wide array of services, here are just a few:

Sales & Order Taking

- Inbound customer acquisition
- Order taking
- Charitable donation processing
- Lead generation
- Appointment setting
- Market research
- Customer win-back and sales recovery programs

Customer Care

- Account activation and maintenance
- Disputes handling
- Product inquiries
- Returns
- Reservations
- Billing concerns
- Technical trouble-shooting
- Repair dispatch
- Order status
- Service activation, renewal and support

Outbound Telemarketing & Lead Generation

- B2B lead generation
- Up-sell
- Cross-sell programs
- Market surveys for all industries
- Appointment setting
- Collections of receivables

Customized Financial & Logistics Support

- Supply chain management
- Shipment track and trace
- Claims processing
- Freight pricing
- Billing
- Collecting

Back Office Processing

- Voice transcription
- Data entry

Technical Support & Helpdesk

- Level 1 technical support
- Troubleshooting for products

Overflow

- We handle overflow for companies for all of the services mentioned above during their busiest periods. Our ability to expand our 250-seat capacity at a rapid pace makes us a beneficial partner for companies that are fast-growing and need an additional workforce without going through the rigorous process of internal expansion. We strive for a smooth and flexible seamless integration to be an extension of your company.

LOCATION Philippines - Quezon City, EMPLOYEES 20-49 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.