PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Touchpoint Teleservices, Inc. provides our consumer-focused client companies
integrated solutions for best customer relationship and information management
solutions. We guarantee our clients high quality customer interaction coupled with
unbeatable cost savings. At Touchpoint there is no core service/cost dichotomy to the
detriment of customer value.
We believe that Touchpoint experiences make or break relationships and that quality
human contact is a key differentiator of brand. We understand that our partners’
businesses revolve around the customer life-stage practices for acquisition,
development, retention and win-back. Customers, clients, patients, and consumers not
only want, but expect now to interact with organizations using a technology suitable to
their current situation and are quick to judge availability, speed of service, and issue
resolution. To improve the customer experience we have invested and are continually
investing in well thought-out, appropriate technologies and customer-centric agent
training. Our blended multi-channel (SMS, web, call-back, chat and co-browsing) and
self-service (web, speech automation and IVR) applications are convenient (no queues),
accurate (customers enter their own data) and provide more customer satisfaction
because there are no unpleasant or incomprehensible staff to deal with. However,
although high-tech, Touchpoint is also a high-touch company and is peopled by
empathetic, polite, friendly, professional, knowledgeable, efficient and diligent agents
resulting in higher customer satisfaction, expanded company revenues and significant
cost-savings.
We offer services ranging from customer life-stage campaigns for acquisition,
development, retention and win-back to sales and order fulfillment for various products
or processes across industries and industry segments. Our robust infrastructure,
enterprise architecture, and proven support methodology coupled with 24/7 availability,
and rapid response with superior call management systems are able to maximize the
efficacy of our campaigns. In close coordination with clients we put in place customized,
well planned and executed strategies to reach and exceed client goals and objectives
and provide significant revenue increases and meaningful cost containment.

SKILLS
WE ARE:
1. To exceed your sales, services and marketing expectations?
2. A contact center with the right technology, people and operational expertise in place.
3. A contact center who continually invests in people, processes, infrastructure and
facilities to ensure the highest levels of performance.
4. Better utilize your time, money and resources, and boost your bottom-line

LOCATION Philippines - Antipolo, City, EMPLOYEES 50-99 YEARS IN BUSINESS 1-3 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.