PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Triple I Solutions, LLC (“Triple I” or “the Company”) was established in early 2006 originally as a medical transcription company. Since then, it has evolved to be primarily a center for customer care and contact solutions.

Triple I is an end-to-end business solutions provider with a focus on resolving business pains for corporations worldwide. We use state-of-the-art technology, manpower expertise, best practices and analytics to enhance the performance of your business. The service center is headquartered in the Philippines’ premier business district in Pasig City. Triple I delivers quality operations from its state-of-the-art facilities across the globe.

Triple I’s service platforms operate over a secure, reliable, and scalable computing and communications system. Continuous system monitoring combined with mature operational policies using BS7799 guidelines protect customer’s data privacy and ensures services continuity. A technology center of excellence ensures high visibility business solutions that include customized agent desktops, unique CTI integration, and real-time web based reporting capabilities of desired service level metrics.

Our main goal is to create value for our clients using our expertise in industries such as retail, technology, telecom and hospitality. Investment in our people, a strong technological infrastructure and a detailed training program are the key differentiators that give us the edge over our competitors.

Nature of Telemarketing Programs
A. Inbound and Outbound Calls

The range of service provided by Triple I Solutions includes inbound customer care, outbound collections, telemarketing and other programs using voice as the channel of communication.
B. Telesales

Triple I Solutions provide telesales services wherein our customer’s call requirements for selling a particular kind of product is forwarded to our concerned call-center-service providers who then process the calls.
C. Offshore Marketing Services

Triple I Solutions provides all types of marketing services that a customer would be looking for. We provide assistance in any product that you wish to market.
D. Management Information Systems (MIS)
Triple I Solutions provides Integrated MIS of calls made through various channels e.g. Voice, Fax, E-mail, Chat, etc. Customers are given online access to the customized MIS as per the requirement of the Project.

E. Information & Technology Help Desk
Triple I Solutions provides any type of technical support that you would be looking at. As India is a hub of IT professionals, we have taken full advantage of this fact and our call-center-service-providers have been recruiting candidates with technical expertise or in various fields.

F. Email Management
E-mail management effectively help to address the requests of the customers as there is an efficient system of automated e-mail responses, extensive knowledge base and intelligent routing facilities

G. Technical Services
Triple I Solutions has teamed up with excellent groups of technical personnel who lend their services at any time of the day, at any hour. Our technical services comprise of technical support of any kind; be it hardware computer problems, software problems, installation problems, problems with Internet, we deal with them all.

CLIENTELE

• Several Publishing Companies
A. Offer frees subscription of magazines

• Sales
A. Selling Paid subscription of various very well known magazine
B. Online Services
C. Mortgage
D. Satellite Dish

• Lead Generation
A. Appointment setting for Time shares
B. Mortgage
C. Mobile services
D. Insurance policies
E. Online Education

SKILLS
Triple I’s CRM services provide some of the most capable people, technology, and processes to the offshore outsourcing market. Triple I’s strengths come from four main areas:
A. Quality Management
The Management team is made up of experienced professionals whose only focus is to facilitate the client’s campaigns and exceed expectations. Management has years of proven experience in managing projects for major companies from around the globe, designing and running telesales and teleservice campaigns.
B. Top Quality Agents
Our service agents are comprised of college graduates and students from major schools in the Philippines.Service agents required to have a minimum of 1 year experience in the industry and bring with them a proven record of success.All employees bring with them strong Western-Oriented English communication skills.
C.State of the Art Technology and Infrastructure
Our service center houses some of the best technology in the industry. We utilize the Drishti DACX Contact Center Suite, which offers predictive dialer, voice logger, CRM solution and much more .Triple I’s 100-seat capacity service center utilizes top-end hardware and software solutions and is situated in Orient Square Building.

Information Technology Capabilities
Current systems and communications technologies.
1.Triple I’s voice systems run on both Drishti Soft and Cisco IP Contact Center Enterprise Editions software. Our servers are located in the US in able to obtain the maximum voice quality attainable.
2.The Center is equipped with the latest technology from Microsoft, Dell, Hewlett Packard, Drishti Soft and Cisco.
3.Predictive, preview and power dialing capabilities available for outbound programs.
4.Full use of VoIP and IP telephony technology.
5.Main pipe going from Manila to the U.S.
6.Voice Systems can handle conferencing calls. An inbound or outbound call should be initiated first, before the agent can make a call to another external party.

TERMS
Triple I’s core training programs are divided into three (3) phases:
Phase 1 – Language and Culture Training; usually takes a week.
Phase 2 – Sales Fundamental Training. This phase takes one week and is conducted for Sales and Lead Generation accounts or inbound and upselling campaigns.
Phase 3 – Product Training. This phase takes anywhere between 5-20 days, depending on the program requirement and complexity.
For outbound sales campaigns, we require each agent to undergo a series of mock calls, in which they are given different sales scenarios to hone and enhance their sales skills. Agents are required to complete at least 10 mock calls before they are allowed to do actual telemarketing calls. Triple I gives importance to follow-through activities to ensure that the agents’ skills and knowledge are honed and sharpened through time. Our agents become certified after they have successfully completed each required training program.
Triple I has established a Client Services Department. After client acquisition, the Sales team endorses the client to the Client Services Department. The department’s main thrust is to ensure that each and every program passed on to Operations is seamlessly implemented and perfectly set-up.

Client Services personnel conduct frequent and regular meetings with Clients to ensure that all aspects of the program are well covered. Any expectation setting is done at the beginning of the program, after which and implementation process will be designed. Each and every implementation activity will be completed in accordance with the Client’s requirements and preference.

Client Services Department serves as the main point of contact during the implementation and set-up stage, ensuring that the Client’s interest is regarded as the highest priority.

Triple I can provide ramp-up plan depending on the requirements of the project and the over all production performance.
• Pricing varies based on the campaign

LOCATION Philippines - Pasig, EMPLOYEES 20-49 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.