PHILIPPINES OUTSOURCING COMPANY

DESCRIPTION
Air Relay Corporation, (ARC) was founded in October 2000 in order to create a premier offshore provider of integrated direct marketing solutions for US based clients. By hiring, empowering and supporting the right people, using the latest technology and incorporating proven historical marketing methods, ARC achieves superior results for our clients. With headquarters in Metro Manila, Air Relay Corporation operates 150 workstations in the Philippines with plans to expand in 2006.

At ARC, we have developed successful marketing solutions for some of the most dynamic telecommunications, membership and financial services organizations in the country. We have accomplished this success through an unwavering commitment to our clients, their customers and our people. Our approach is simple: Hire, educate and empower the right people, provide them with the latest technology and support them throughout the life of the program.

We understand the concerns any organization may have in outsourcing their customer interactions offshore, that is why we have assembled a team in the United States of proven industry experts to work with our clients from start up to wrap-up. Our senior management team has over 40 years of direct marketing experience and will be intimately involved in all phases of a program to ensure success.

SKILLS
ARC provides a wide range of integrated direct marketing solutions to some of the nation’s largest telecommunications, financial services and membership service organizations. Our experience allows us to partner with our clients on a number of levels, from complete program outsourcing to industry specific consulting services
Solutions offered:
• Outbound Sales and Lead Generation
• Inbound Sales and Customer Service
• List Management
• Consulting
• Site Development
• Cross-Sell and Up-Sell
• Call Center Auditing and Performance Enhancement
• Interactive Internet Services and Marketing
Recognizing in today’s competitive US market that organizations are looking for ways to improve their ROI while maintaining the highest quality standards, ARC has duplicated superior onshore direct marketing solutions in an offshore call center environment for our clients. The initial driving force for most clients in seeking our offshore services has been lower costs, however, they are quick to learn that in addition to lowering their costs, they are also achieving higher quality results. Our workforce in the Philippines is dedicated, determined and well educated. We have provided them with on-site support from long time industry experts and all of the necessary processes to compete at a high level.

TERMS
The success or failure of any viable direct marketing program can be linked directly to the initial implementation. At ARC we have a passion for proficiency and have developed an implementation process that aids in getting it right the first time, every time.

ARC employs a comprehensive start-up process that begins with our Proposal Response and ends with the first calls being taken/made on your behalf. The account manager is the leader of this process and will be supported by the necessary resources from all other departments to ensure a timely and accurate start-up.

As the program documentation begins to take shape, the account manager will engage the client contact to ensure that we have understood and developed all aspects of the campaign according to your specifications. Once the client has signed off on the documentation, the account manager will distribute to all departments. This documentation will be the road map to guide ARC towards success and will be updated accordingly throughout the life of the program.

LOCATION Philippines - Quezon, NCR EMPLOYEES 100-499 YEARS IN BUSINESS 4-6 years CONTACT INFORMATION Register or Login to view the outsourcing service provider contact information.